Real Estate Law
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Your tenant is correct in this situation. Tenants have the right to request that the landlord not enter the property without them being present.
The flip-side is that they cannot unreasonably deny access to the property by not making themselves available, especially when it comes to performing maintenance on the property. Depending on the language inside the lease, this could be a breach of the lease on their part which would entitle you to evict them.
I tried accepting the request, but it says that your funds have not cleared.
So you should try to work with the tenant to gain access to the property, but they cannot unreasonably deny access. If they do, as it seems they are in this instance, you can begin the eviction process.
Does that answer your question? Do you need any further assistance from me?