I'm Doug, and I'm very sorry to hear of your situation. My goal is to provide you with excellent service today. Thanks for asking for me.
While it is true that the courts do tend to be somewhat prone to siding with tenants---the sort of damage that you refer to is far more than just normal wear and tear and I don’t believe that you will have any trouble winning a lawsuit for breach of contract and for damages to your rental.
I think that the management company may be pushing for you to ignore it because they may have not done their job. You won’t know until you sue and see what kind of claims that the tenants might make against your management company.
However, there is no sever bias against landlords as your company is suggesting. And I would never expect that the court would order you to give back the deposit.
Just be sure to document the heck out of the damages---with several dozen photos and solid repair estimates by licensed contractors
. Then I believe you will have a meritorious case.
You may reply back to me using the Reply link and I will be happy to continue to assist you until I am able to address your concerns, to your satisfaction.
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I wish you and yours the best in 2015,