Yes, because they have not lived in the apt. Since Sept. 22nd. After an initial closing walk through before they left, the apt manager did another walk through without their presence. They had renter's insurance so when the initial damage report came with the stated plan of "repairing the damage and charging them, the contacted the insurance agency who sent an inspector who said that damage was normal wear and tear so the insurance company wouldn't pay on some damages. But the did pay out on pet related damages. When they received the final statement today, they decided to pay with the expectation that this would be the end. When they indicated that to Apt. Manager, she said that she was sending an Adjusted Final Statement. One question is can she legally just continue to add charges after sending a final statement?
However, they sent a notice that said "final statement".
So in other words you are telling me that the tenants has no rights. They do not have access to the apartment so they will just have to keep paying for anything that goes on in the apartment for ever?!
I am sorry that I don’t have better news, but please understand that I do have an ethical and professional obligation to provide customers with legally correct answers, even when an answer is not favorable to the customer.
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