Hello and thank you for allowing me the opportunity to assist you.
You were given just one day to send the utility statement?
It sounds to me like she dropped the ball in making the request to you, and now she is freaking out.
I wouldn't worry too much about it. You can't get kicked out of your house just because you didn't provide a utility statement.
And I think that it was fine to ask for a written request.
If I were you, I'd wait for the written response, and then send in the statement.
My guess is that the employee should have asked soon, and failed in that regard, and is now scrambling to get the paperwork in order.
All you need to do is provide the statement. It would be up to the lender to prove that you don't live there.
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