I own a home in the state of washington that was being managed by a property manager company. The tenant moved out on June 30th. The company failed to let me know when the tenant moved out, and I believe they changed the locks on the house. I called the company to ask about the status of the tenant, and I was initially given the runaround by the admin assistant. She finally told me the tenant had moved out a few days ago but they would need "several days" to do their walk through. This occurred on July 2nd. I was planning to sell my house and I live across the country from the location of the property, which the manager was well aware of. I had hired a real estate
agent, and I requested over the phone and by email that the real estate agent be given a key to the house, so that she could take a look at what needed to be done for sale and report back to me, and so that a stager could be brought in to give a bid. The property manager proceeded to lock me out of my house for ten days, refusing to hand over the keys to my house, stonewalling and giving me the runaround, not answering messages or delaying responses, her admin assistant hung up on me when I called and asked where she was. I fedexed a key to my house to my realtor, but the key no longer worked in the door. I asked the office staff if the locks had been changed and they told me they had not. At the end of day ten, my realtor was given the key, but the house is not in the condition it was handed over. There is paint on the walls from the tenant, nails and holes from nails in the walls, and the yard is a mess. For ten days, I was paying mortgage
on my house, and I was not allowed in it, and I was not given complete information about what was going on with it, and I was told by the company admin assistant that I was not authorized to grant a key to my own property.