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You will need to send them a letter by certified mail return receipt and explain the probelm in detail and ask them to credit your account properly. Tell them that you want them to send to you written proof that they have corrected the issue and that you would appreciate the same within 10 days of the reciept of your letter. Send the same letter out again after 10 days if they have not corrected the problem. Then, do it one more time again.
If the problem is still not resolved to your satisfaction, you can sue them for civil conversion in court and/or write a letter to your city mayor or to a state legislator. Be sue to cc: Chase on all the communications. You can even cc: the mayor on all of the letters.
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This information is provided so you may better discuss legal issues with your attorney. Consult a local attorney for legal advice before acting. You may be able to find an attorney in your area to further assist you at http://www.attorneysaccess.com/ or http://www.martindale.com/.
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