Hello XXXXXXXXX,

Thank you for asking your question on Just Answer. Unplugging the TV for an hour or more and then plugging it back in, will reset the TV back to factory settings. Your TV has a protective circuit in it that will detect a problem with the set and keep it from coming on or it will turn the set off shortly. Most of the time it will require repair to repair the TV. This repair is not a DIY project. It will require testing with test equipment to diagnose the problem and then replacing the needed parts.

Should you require further clarification, never hesitate to ask. It would be my pleasure to clarify my answer to your question. If after reviewing the above information, you have additional questions, I will be glad to answer them. My goal is your 100% satisfaction with all questions I answer.

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Regards,

Edward

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Yes turning off the surge protector will do the same thing as unplugging the TV. If the TV works with the old lamp but not the new lamp this would be a very good indication that the new lamp is defective. I would send the lamp back. Please explain the picture is degraded somewhat in a little more detail. The model number of you TV will be needed.

Should you require further clarification, never hesitate to ask. It would be my pleasure to clarify my answer to your question. If after reviewing the above information, you have additional questions, I will be glad to answer them. My goal is your 100% satisfaction with all questions I answer.

Please click the green ACCEPT icon if you feel I have given a complete answer, and you are satisfied with my answer. Positive feedback and bonuses are always greatly appreciated!

Regards,

Edward

As always when using Just Answer your accept is required for me to be paid. Please do not accept unless you are 100% satisfied with the answer.

If the TV is working with the old lamp now;

1. What leads you to believe that the old lamp is bad?
2. If the TV works with the old lamp and not the new one, either the new lamps have been bad or the incorrect lamps are being installed.

There is no service remote that must be used. The instructions in the manual are all that should be needed to install a new lamp.

Please explain the picture is degraded somewhat in a little more detail.

Should you require further clarification, never hesitate to ask. It would be my pleasure to clarify my answer to your question. If after reviewing the above information, you have additional questions, I will be glad to answer them. My goal is your 100% satisfaction with all questions I answer.

Please click the green ACCEPT icon if you feel I have given a complete answer, and you are satisfied with my answer. Positive feedback and bonuses are always greatly appreciated!

Regards,

Edward

As always when using Just Answer your accept is required for me to be paid. Please do not accept unless you are 100% satisfied with the answer.