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My 1998 Toyota Tacoma has really bad rust all over the undercarraige. The mileage is only 43,000 and the upper body and interior are pristine. I was told that the frame is rusted through in the back part near the suspension and also the fuel line, filters and gas tank are rusted.   What can i do to repair this damage and how would I go about it?

Submitted: 924 days and 20 hours ago.
Category: Toyota
Value: $9
Status: AWAITING CUSTOMER ACTION
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Accepted Answer

Hi XXXXXXXXXXXXX,

Toyota has a unlimited mile rust warranty on the chassis frames. I'd contact Toyota and ask about it.

Let me know if you need more help.

Picture
Expert: Kyle Northrop
Pos. Feedback: 100.0 %
Accepts: 111
Answered: 7/31/2007

ASE Master Auto technician

ASE Master Auto Technician, L1 Advanced engine certified, CA. Smog Lic.

924 days and 19 hours ago.

Reply

Reply to Kyle Northrop's Post: Yes, but that is only for 60 months. This truck is a 1998.

Posted by Kyle Northrop 924 days and 18 hours ago.

Answer

I'd call Toyota anyways, ask to speak to the district service manager and have it inspected by the DSM. Toyota would cover that I'm sure of it. You'll have to complain and move up from the advisor to the top but I'm pretty sure if you took it past the dealer to Toyota's DSM for your district you'll get results.

924 days and 18 hours ago.

Reply

So, you think I have a chance for corrosion repairs eventhough the truck is almost ten years old? I feel hopeful. I am in New Mexcio and the truck came from NY. Do you think I still will have a chance?

Posted by Kyle Northrop 924 days and 18 hours ago.

Answer

Sure,

it happens all the time. It's called goodwill warranty. The dealerships have a small amount of control over stuff that's out of warranty yet the cover it anyway to extend some goodwill to the customer and they hope they get rewarded by the customer continuing to do business at the dealer. Your problem isn't something a dealer can fix however. All the dealerships answer to Toyota as far as warranty is concerned. Toyota hires a district manager to ensure that the dealer doesn't give too much away though because Toyota foots the bill and pays the dealer for warranty repairs. The DSM is who you want to get to. He can make the decision to get it fixed under warranty. I wouldn't mention it came from NY. I'd mention though that you have bought SEVERAL Toyotas in the past and you think they are great, blah, blah then talk about getting a Honda or something next because you can't depend on a Toyota again. Trust me it works. If they don't cover all of it you may get an offer to cover half or something. The key though is getting to the DSM. I wouldn't waste time with anyone else because they have no real power to help you. You might also ask for the Toyota customer service number and call them too.

924 days and 18 hours ago.

Reply

Thank you very much for your thoughtful answer. I am feeling better and hopeful of a potential solution even if it is partial.

Posted by Kyle Northrop 924 days and 10 hours ago.

Answer

No problem, let us know what happens

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