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Sent to General Experts September 30 2006 at 4:04 PM
   

Which techniques should your organization use to identify and resolve problems, and why?

Customer (name blocked for privacy)
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September 30 2006 at 4:57 PM (53 minutes and 10 seconds later)
         
REPLIEDCheck Mark
Hello Customer (name blocked for privacy), hope you are doing well,

Here are the basic steps in identifying and resolving problems:

1. Define the problem

2. Look at potential causes for the problem

3. Identify alternatives for approaches to resolve the problem

4. Select an approach to resolve the problem

5. Plan the implementation of the best alternative (this is your action plan)

6. Monitor implementation of the plan

7. Verify if the problem has been resolved or not

This is a summary of the article "Basic Guidelines to Problem Solving
and Decision Making":
http://www.managementhelp.org/prsn_prd/prb_bsc.htm

For more comprehensive and detailed article on problem solving techniques please check this page:
http://www.virtualsalt.com/crebook4.htm

Hope this helps and have a great day!

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tex-eng -- Engineer -- 100% Positive Feedback on 371 General Accepts
Engineer, very good math skills, problem solver and researcher
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October 1 2006 at 12:45 PM (19 hours and 48 minutes and 39 seconds later)
         
Reply to tex-eng's Post: thanks but i found a beTTer answer. looking forward to working with You again.
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