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Ebay problem
Sent to General Experts July 16 09:53 PM

What steps should I take to get an ebay sale settled. I sold a computer to someone in Cleveland Ohio. They received the computer and told their credit card company that they did not get the computer. The credit card company refunded the money to him. I am now out a computer and the money..Do i need to file a police report in Cleveland Ohio ? Ebay and paypal are of no help to me at all. Please steer me in the right direction. I am out $450 and I have all of the correspondence that says he received the computer I sent him.
Thanks

 

Customer (name blocked for privacy)
Status:  Closed   Value: $8
Answer
July 16 9:59 PM (5 minutes and 29 seconds later)
         
ACCEPTEDCheck Mark
Do you have proof that you sent the computer and proof that the customer recieved the computer? Not a correspondence from the buyer but proof from the company used to deliver your item? Did the customer pay using PayPal?

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John Baker -- Electronics Tech -- 100% Positive Feedback on 140 General Accepts
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Answer
July 16 10:05 PM (6 minutes and 17 seconds later)
         
REPLIEDCheck Mark
What kind of feedback rating does the buyer have?

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John Baker -- Electronics Tech -- 100% Positive Feedback on 140 General Accepts
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Reply
July 16 10:34 PM (28 minutes and 49 seconds later)
         
Relist: I still need help.
I accepted the answer..but it wast just a question back to me...what do I do now?
Customer (name blocked for privacy)
Reply
July 16 10:35 PM (58 seconds later)
         
Reply to John Baker's Post: I have the UPS delivery confirmation...it was done through pay pal
Customer (name blocked for privacy)
Answer
July 16 10:41 PM (6 minutes and 3 seconds later)
         
REPLIEDCheck Mark

I just sent you a PM.

Please respond and I will then reply.

I am a eBay Power Seller and a Ebay Trader's Assistant.

I believe you have experienced a very common scam, pulled on eBay.



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John Baker -- Electronics Tech -- 100% Positive Feedback on 140 General Accepts
30 Plus years Electronic Tech - 50 + Years Handy Man - 50+ years Gardner - Researcher - Home Owner -
Reply
July 16 10:50 PM (8 minutes and 30 seconds later)
         
Reply to John Baker's Post: I send you a reply..
Customer (name blocked for privacy)
Answer
July 16 10:56 PM (6 minutes and 24 seconds later)
         
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John Baker -- Electronics Tech -- 100% Positive Feedback on 140 General Accepts
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Answer
July 16 11:06 PM (9 minutes and 44 seconds later)
         
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Did the customer use PayPal to pay for the computer?

Can you send me the URL for the auction?



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John Baker -- Electronics Tech -- 100% Positive Feedback on 140 General Accepts
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Reply
July 16 11:22 PM (15 minutes and 54 seconds later)
         
Reply to John Baker's Post: Yes, he used pay pal...here is the link we have for the auction..
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=6867361594&sspagename=ADME%3AB%3ARTQ%3AUS%3A1&rd=1
thanks..
Customer (name blocked for privacy)
Answer
July 16 11:27 PM (5 minutes and 11 seconds later)
         
REPLIEDCheck Mark

Ma'am/sir if paypal was used all you have to do is contact paypal and alert them to this. It is an on-going scam on ebay. I have a 99.8 feedback with over 300 sales. You need to go to paypal website and ebay. Both will help with this and the CC will be shown as paid via paypal and your not required to pay it back. Pay pal will be the one to fight this and not you.



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4ren6 -- Forensic Specialist -- 96% Positive Feedback on 99 General Accepts
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Answer
July 16 11:29 PM (2 minutes and 35 seconds later)
         
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July 16 11:32 PM (2 minutes and 20 seconds later)
         
Reply to 4ren6's Post: they already gave the guy his money back and told my son that there was nothing they could do to help him unless he supeoned the credit card company. They would not tell him which credit card it was so he cannot move forward. Do you suppose filing a police report in this guy's home town would do any good at this point?
Customer (name blocked for privacy)
Answer
July 16 11:32 PM (38 seconds later)
         
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July 16 11:35 PM (2 minutes and 16 seconds later)
         
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Customer (name blocked for privacy),

I looked at the buyer's feedback and the Ebay ad. Why does he want to return the computer? Did you go through the PayPal investigation?



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John Baker -- Electronics Tech -- 100% Positive Feedback on 140 General Accepts
30 Plus years Electronic Tech - 50 + Years Handy Man - 50+ years Gardner - Researcher - Home Owner -
Answer
July 16 11:43 PM (8 minutes and 44 seconds later)
         
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I looked further and it looks like you have gone through the charge back, through PayPal?

Did you reply when they asked for information?

Did you provide them the UPS information?



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John Baker -- Electronics Tech -- 100% Positive Feedback on 140 General Accepts
30 Plus years Electronic Tech - 50 + Years Handy Man - 50+ years Gardner - Researcher - Home Owner -
Answer
July 16 11:50 PM (6 minutes and 10 seconds later)
         
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4ren6 -- Forensic Specialist -- 96% Positive Feedback on 99 General Accepts
Over 20 years in the areas of Forensic Investigations.
Reply
July 16 11:50 PM (1 second later)
         
Reply to John Baker's Post: He told my son he got it, but didn't want it.don't know why. My son has made numerous phone calls and emails to both ebay and pay pal to no avail. Like I said, they told him to supeona the credit card company this guy used..but we don't know what that is.    I don't want to keep you hanging on..considering you are in another time zone. We will keep trying with pay pal I guess. Tell me what I need to do next to get you paid..sorry about the rating thing...now I know how this works, i will do it right next time. Also, someone else responded to my question...do I have to pay them also? Please let me know so that I don't mess this up a second time. Thanks,
Polly
Customer (name blocked for privacy)
Info Request
July 16 11:53 PM (3 minutes and 10 seconds later)
         
no your not obligated to pay..............but paypal will cover your loss and you need to deal with them. No manner what they are telling you.

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4ren6 -- Forensic Specialist -- 96% Positive Feedback on 99 General Accepts
Over 20 years in the areas of Forensic Investigations.
Reply
July 17 12:00 AM (7 minutes and 2 seconds later)
         
Reply to John Baker's Post: I cannot get ahold of my son at the moment, but knowing him, he probably did not reply to paypal right away. He said he did, but I can't be sure. I don't want to keep you..but do you think going back to paypal would be the best thing to do? We just hate to drop it and let this guy get away with keeping the computer..let me know what you think and I will let you go..thanks for your help...
Customer (name blocked for privacy)
Answer
July 17 12:00 AM (16 seconds later)
         
REPLIEDCheck Mark

Customer (name blocked for privacy)

I am here to get your answer answered.

If you would rather to continue tomorrow, that is fine with me.

Going to the PayPal sight to communicate will often lead to nowhere.

Believe me I know.

I have two eBay seller's accounts with 800+ sales on one and over 1200+ on the other with 100% positive feedback.

I have been selling on eBay for many years and have been dealing with PayPal since they became into existence.



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John Baker -- Electronics Tech -- 100% Positive Feedback on 140 General Accepts
30 Plus years Electronic Tech - 50 + Years Handy Man - 50+ years Gardner - Researcher - Home Owner -
Reply
July 17 12:06 AM (6 minutes and 16 seconds later)
         
Reply to John Baker's Post: Thanks for working on this with me..I would like to get this solved, but need to get ahold of my son for some answers to your questions. I looked at his link and can see that he (my son) does have a couple of negatives...but my husband shipped this for him from his office..so I know it was sent to this guy, but not sure if it was sent on time..I will have to get that tracking info. I can only assume that if it wasn't shipped on time, it made the buyer angry and he decided to be stubborn about returning the computer..I just don't know. Will talk to my son and get ahold of you tomorrow if that's ok. Do you think that a resolution is possible? I don't know that much about EBay and you obviously do..so I will take whatever suggestions you have to offer...thanks,
Polly
Customer (name blocked for privacy)
Answer
July 17 12:09 AM (2 minutes and 28 seconds later)
         
REPLIEDCheck Mark
It looks like you would rather tomorrow when you get more information. Is that correct?

Edited by #1 Expert on July 17 2006 at 12:09 AM
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John Baker -- Electronics Tech -- 100% Positive Feedback on 140 General Accepts
30 Plus years Electronic Tech - 50 + Years Handy Man - 50+ years Gardner - Researcher - Home Owner -
Reply
July 17 12:13 AM (4 minutes and 6 seconds later)
         
Reply to John Baker's Post: That would be good..I will find out what I can from him and get back to you...ok?
Customer (name blocked for privacy)
Answer
July 17 12:15 AM (2 minutes and 21 seconds later)
         
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John Baker -- Electronics Tech -- 100% Positive Feedback on 140 General Accepts
30 Plus years Electronic Tech - 50 + Years Handy Man - 50+ years Gardner - Researcher - Home Owner -
Answer
July 18 2:29 AM (1 day and 2 hours later)
         
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John Baker -- Electronics Tech -- 100% Positive Feedback on 140 General Accepts
30 Plus years Electronic Tech - 50 + Years Handy Man - 50+ years Gardner - Researcher - Home Owner -
Reply
July 18 6:51 PM (16 hours and 22 minutes and 2 seconds later)
         
Reply to John Baker's Post: So the feedback problem has been resolved, I received a message from Andy (sorry about that once again). In looking at the items you asked about, the auction, the shipping record, etc. I can see where the problem lies. The buyer paid for the item on April 4th. We shipped it on May 11th. He received it on May 17th. In the meantime he filed a claim for non receipt. Paypal must have accepted it and the bank returned the money to the buyer's account. The buyer and my son have not posted anything negative about the other on Ebay. Now that you got me to look at the whole story I think the buyer is just angry that he did not get the item when he was promised it. Since my son has gotten nowhere on the phone, would you think it would help to write the buyer a letter asking for the computer back and offering to pay the shipping for the return (an apology of a sort). Does the buyer have a right to keep the item and the money? I wouldn't think so, but don't know the Ebay rules. Please let me know what you think. Thanks
Customer (name blocked for privacy)
Answer
July 18 7:12 PM (21 minutes and 6 seconds later)
         
ACCEPTEDCheck Mark

Yes it looks like Andy removed your feedback.

Please be sure to leave feedback it again. Images available only to Customers.

No the man does not have the right to keep the computer and the money he paid for it also.

Somewhere along the line, you son should of had the right to reply to PayPal's return of the money.

If PayPal received no reply from the seller, they will credit the money back to the purchaser.

Getting eBay to take any action now would be almost impossible.

Ebay does have a link that may help in this resolution.

http://pages.ebay.com/securitycenter/law_enforcement.html

Ebay will provide the customer's contact information and their phone number.

Follow this link (http://cgi1.ebay.com/aw-cgi/eBayISAPI.dll?UserInformationRequest) to request that information.

Often a phone call will have better results than email correspondence.

Most likely the buyer is being a #% for what he felt was not proper delivery of the item.

Perhaps your intervention would help since many men respond better to a woman?

If I can help you further please let me know.

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John Baker -- Electronics Tech -- 100% Positive Feedback on 140 General Accepts
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