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I Purchased an Acer Aspire 5736G - 654G32Mn for Christmas. Upon the initial startup I plugged in the charger turned on the laptop and let the installation process take place uninterrupted. (Windows Vista Home premium sp1) After the installation process was complete I began using the laptop about 10 mins into this my screen froze and became unresponsive. CTRL+ALT+DELETE did nothing nor did pressing anything else like caps lock (Key did not light). I left the laptop for 10 mis to allow sufficient time to recover from any errors. when this did not work I was forced to power down the the laptop by holding in the power button. Now upon starting up the laptop the screen stays blank, the fan idles, the power LED remains on but again the laptop is completely unresponsive. I would be extremely grateful for any help you could provide me with. Aspire 5736G - 654G32Mn Core 2 Duo 2.1Ghz 4GB Ram 320 GB Hard Disk GeForce GT 130M

Submitted: 80 days and 12 hours ago.

Category: Computer

Value: $18

Status: CLOSED

Computer OS: Windows Vista
Browser: IE

Already Tried:
Performed the first switch on with the power supply powered and connected. Allowed Installation to complete. Browsed Vista for about 10 minutes and it froze on pressing the start key and selecting the Log off/restart etc options arrow

Posted by Satchi 80 days and 12 hours ago.

Info Request

Hi,

Have you tried to remove the battery and re insert again after some time ??

80 days and 12 hours ago.

Reply

Yes I have tried this and I have tried powering up using both battery and power supply alone (i.e no battery attached)

Posted by Satchi 80 days and 12 hours ago.

Info Request

Okay ..

Then this the motherboard fault ..

As it is under warranty you need to contact ACER for replacement

80 days and 11 hours ago.

Reply

after having the unit switched off for over two hours it has now powered on and loaded correctly. this time upon trying to change the desktop scheme settings it froze again? Would this still be explained by a faulty motherboard?

Posted by Satchi 80 days and 11 hours ago.

Info Request

Okay ..

Now try to reboot then see

80 days and 11 hours ago.

Reply

Same issue its back to a black screen with no activity

Posted by Satchi 80 days and 11 hours ago.

Info Request

OKay ..

It is the motherboard issue

80 days and 11 hours ago.

Reply

okay Satchi, thanks for your help

Accepted Answer

You are most welcome ...

Expert:	Satchi
Pos. Feedback:	99.5 %
Accepts:	1099
Answered:	12/29/2009

Computer Hardware Engineer

3.5 yrs of hardware Troubleshoot exp

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Optional Information

Computer OS: Windows Vista
Browser: IE

Already Tried:
Performed the first switch on with the power supply powered and connected. Allowed Installation to complete. Browsed Vista for about 10 minutes and it froze on pressing the start key and selecting the Log off/restart etc options arrow

Info Request

Hi,

Have you tried to remove the battery and re insert again after some time ??

Reply

Yes I have tried this and I have tried powering up using both battery and power supply alone (i.e no battery attached)

Info Request

Okay ..

Then this the motherboard fault ..

As it is under warranty you need to contact ACER for replacement

Reply

after having the unit switched off for over two hours it has now powered on and loaded correctly. this time upon trying to change the desktop scheme settings it froze again? Would this still be explained by a faulty motherboard?

Info Request

Okay ..

Now try to reboot then see

Reply

Same issue its back to a black screen with no activity

Info Request

OKay ..

It is the motherboard issue

Reply

okay Satchi, thanks for your help

Accepted Answer

You are most welcome ...

Computer

Ask a Computer Question, Get an Answer ASAP!

Have your own Computer question?

Related Computer Topics:

Question

Optional Information

Computer OS: Windows VistaBrowser: IE Already Tried: Performed the first switch on with the power supply powered and connected. Allowed Installation to complete. Browsed Vista for about 10 minutes and it froze on pressing the start key and selecting the Log off/restart etc options arrow

Info Request

Hi,Have you tried to remove the battery and re insert again after some time ??

Reply

Yes I have tried this and I have tried powering up using both battery and power supply alone (i.e no battery attached)

Info Request

Okay ..Then this the motherboard fault ..As it is under warranty you need to contact ACER for replacement

Reply

after having the unit switched off for over two hours it has now powered on and loaded correctly. this time upon trying to change the desktop scheme settings it froze again? Would this still be explained by a faulty motherboard?

Info Request

Okay ..Now try to reboot then see

Reply

Same issue its back to a black screen with no activity

Info Request

OKay ..It is the motherboard issue

Reply

okay Satchi, thanks for your help

Accepted Answer

You are most welcome ...

Related Computer Questions

Computer OS: Windows Vista
Browser: IE

Already Tried:
Performed the first switch on with the power supply powered and connected. Allowed Installation to complete. Browsed Vista for about 10 minutes and it froze on pressing the start key and selecting the Log off/restart etc options arrow

Hi,

Have you tried to remove the battery and re insert again after some time ??

Okay ..

Then this the motherboard fault ..

As it is under warranty you need to contact ACER for replacement

Okay ..

Now try to reboot then see

OKay ..

It is the motherboard issue