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Question

On Outlook Express I can receive emails, but I can't reply, and it said that my outlook express is not configured properly, and my address book is corrupt and needs reloading. This problem occured yesterday afternoon

Submitted: 119 days and 20 hours ago.
Category: Computer
Value: $15
Status: CLOSED
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Optional Information

Computer OS: Windows XP
Browser: Other

Already Tried:
Nothing, computer won't let me do anything to Outlook Express

Posted by Ryan H 119 days and 19 hours ago.

Info Request

Hi there,

Are you able to open Outlook Express?

119 days and 19 hours ago.

Reply

Yes, I can open Outlook Express and receive messages, I just can't reply or create new emails, and it says the address book is corrupt or needs to be reloaded.

Posted by Ryan H 119 days and 19 hours ago.

Info Request

Can you tell me the exact message it tells you (Word for Word) including any error numbers.

Thanks!

119 days and 19 hours ago.

Reply

The message says:

 

The address book failed to load. Outlook Express is incorrectly configured. Please reinstall.

 

If I go to reply to a message, it says "There was an error openining this message, an error has occurred"

Accepted Answer

Ok we need to re-install Internet Explorer. You may wonder why we have to do that, but Outlook Express is like one of Internet Explorers parts and when it fails and asks to be reinstalled, it is Internet Explorer that needs it.

So follow the steps on this page:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q318378

Thanks and let me know.

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Expert: Ryan H
Pos. Feedback: 99.0 %
Accepts: 1187
Answered: 11/21/2009

Computer Support Specialist

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Posted by Ryan H 119 days and 19 hours ago.

Info Request

Thanks very much, please come back if those don't work and we can continue. Thanks!

119 days and 19 hours ago.

Reply

Hello!

 

I was a bit daunted about having to reload Windows Explorer, I have now got a friend coming to look at the computer on Wednesday, but thank you very much for your hlep.

 

XXXXXXXX

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