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Question

I can't get into my email. It will not open! Help

Submitted: 123 days and 13 hours ago.

Category: Computer

Value: $18

Status: CLOSED

Already Tried:
I can get on line and get my email through verizon web mail but cannot open my mozilla thunderbird email. I click on it the little timer comes up and disappears in about 15 seconds and nothing happens

Posted by Josh H. 123 days and 13 hours ago.

Info Request

Are you using XP or Vista?

123 days and 13 hours ago.

Reply

I have xp

Accepted Answer

Do this for me real quick, it wont hurt your files on the computer:

Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.
On the Select a Restore Point page, click a restore point when you e-mail would open. Click Next
Let me know what happens!

Expert:	Josh H.
Pos. Feedback:	100.0 %
Accepts:	170
Answered:	11/18/2009

Bachelor's in Computer Science

MCSE, 10+ years experience, Own and Operate Computer Repair/Consulting Company

123 days and 11 hours ago.

Reply

Hi again, I did as asked and of course lost you when the computer shut down and restarted. I still can not get mozilla thunderbird to open up. I need to speak with someone over the phone that can really help me. Sorry for the delay but had to go pick up kids from school. Please, I need some help.

Posted by Josh H. 123 days and 11 hours ago.

Info Request

Try this for me: Go to Start>Programs>Mozilla Thunderbird>Mozilla Thunderbird (Safe Mode).

Let me know if it opens in safe mode.

Due to the rules of the site we are not allowed to call customers. If you call a phone support site they will charge you at minimum, $75
Let's try a few more things

123 days and 8 hours ago.

Reply

Praise the Lord! It worked. Is that going to be the only way I can get it open???

Posted by Josh H. 123 days and 8 hours ago.

Answer

This means you have an add-on installed that is killing it. In Thunderbird Safe Mode

Click "Tools -> Add-ons
Click on the Extensions or Themes button on the top.
Click on the extension or theme you want to uninstall.
Click Uninstall.
Restart
Uninstall all the add ons and try to open it normally

123 days and 8 hours ago.

Reply

It tells me it will be gone when I restart. hope this does it. I have an appointment and must leave again. Thanks, I will check back when home

Posted by Josh H. 123 days and 8 hours ago.

Info Request

Let me know what happens!

123 days and 3 hours ago.

Reply

Ok, things still are not the way they should be. Something happened and now I no longer have the safe mode on my display. I am about to give up.

Posted by Josh H. 123 days and 3 hours ago.

Info Request

Have you tried downloading and reinstalling Thunderbird?

http://www.mozillamessaging.com/en-US/thunderbird/

CLICK HERE

123 days and 2 hours ago.

Reply

No I have not. If I do that will it destroy my address book? Do I need to save that somewhere? Do I need to uninstall the one that is already on my computer first?

Posted by Josh H. 123 days and 2 hours ago.

Info Request

Use this to back everything up: CLICK HERE

After that just do a reinstall without uninstalling the current thunderbird.

123 days and 2 hours ago.

Reply

I still don't see the safe mode that we discussed earlier today. I can get into it now but I am not able to see any of the folders such as inbox, trash etc. How do I get these things back?

Posted by Josh H. 123 days and 2 hours ago.

Info Request

Did you get the backup made?

123 days and 2 hours ago.

Reply

I hope so, I am not as computer literate as I should be. I downloaded it again

Posted by Josh H. 123 days and 2 hours ago.

Info Request

The folders should be there. The simplest thing that comes to mind is that the pane has been shrunk to zero. At the left hand edge of the Thunderbird window will be a vertical
border. Click and drag to the right to expand the pane. Let me know if the folders are there.

123 days and 2 hours ago.

Reply

Thank you, got them, now why did that safe mode disappear?

Posted by Josh H. 123 days and 2 hours ago.

Info Request

More than likley since you don't have addons installed anymore it is not an option. I bet if you installed an add on it would come back as an option again. I not 100% sure though!

So is everything working now?

123 days and 2 hours ago.

Reply

I think we have the problem solved. Thank you for your help

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Question

I can't get into my email. It will not open! Help

Optional Information

Already Tried: I can get on line and get my email through verizon web mail but cannot open my mozilla thunderbird email. I click on it the little timer comes up and disappears in about 15 seconds and nothing happens

Info Request

Are you using XP or Vista?

Reply

I have xp

Accepted Answer

Reply

Hi again, I did as asked and of course lost you when the computer shut down and restarted. I still can not get mozilla thunderbird to open up. I need to speak with someone over the phone that can really help me. Sorry for the delay but had to go pick up kids from school. Please, I need some help.

Info Request

Try this for me: Go to Start>Programs>Mozilla Thunderbird>Mozilla Thunderbird (Safe Mode).Let me know if it opens in safe mode.Due to the rules of the site we are not allowed to call customers. If you call a phone support site they will charge you at minimum, $75 Let's try a few more things

Reply

Praise the Lord! It worked. Is that going to be the only way I can get it open???

Answer

This means you have an add-on installed that is killing it. In Thunderbird Safe Mode Click "Tools -> Add-ons Click on the Extensions or Themes button on the top. Click on the extension or theme you want to uninstall. Click Uninstall. Restart Uninstall all the add ons and try to open it normally

Reply

It tells me it will be gone when I restart. hope this does it. I have an appointment and must leave again. Thanks, I will check back when home

Info Request

Let me know what happens!

Reply

Ok, things still are not the way they should be. Something happened and now I no longer have the safe mode on my display. I am about to give up.

Info Request

Have you tried downloading and reinstalling Thunderbird?http://www.mozillamessaging.com/en-US/thunderbird/CLICK HERE

Reply

No I have not. If I do that will it destroy my address book? Do I need to save that somewhere? Do I need to uninstall the one that is already on my computer first?

Info Request

Use this to back everything up: CLICK HEREAfter that just do a reinstall without uninstalling the current thunderbird.

Reply

I still don't see the safe mode that we discussed earlier today. I can get into it now but I am not able to see any of the folders such as inbox, trash etc. How do I get these things back?

Info Request

Did you get the backup made?

Reply

I hope so, I am not as computer literate as I should be. I downloaded it again

Info Request

The folders should be there. The simplest thing that comes to mind is that the pane has been shrunk to zero. At the left hand edge of the Thunderbird window will be a vertical border. Click and drag to the right to expand the pane. Let me know if the folders are there.

Reply

Thank you, got them, now why did that safe mode disappear?

Info Request

More than likley since you don't have addons installed anymore it is not an option. I bet if you installed an add on it would come back as an option again. I not 100% sure though!So is everything working now?

Reply

I think we have the problem solved. Thank you for your help

Related Computer Questions

Already Tried:
I can get on line and get my email through verizon web mail but cannot open my mozilla thunderbird email. I click on it the little timer comes up and disappears in about 15 seconds and nothing happens

Try this for me: Go to Start>Programs>Mozilla Thunderbird>Mozilla Thunderbird (Safe Mode).

Let me know if it opens in safe mode.

Due to the rules of the site we are not allowed to call customers. If you call a phone support site they will charge you at minimum, $75
Let's try a few more things

This means you have an add-on installed that is killing it. In Thunderbird Safe Mode

Click "Tools -> Add-ons
Click on the Extensions or Themes button on the top.
Click on the extension or theme you want to uninstall.
Click Uninstall.
Restart
Uninstall all the add ons and try to open it normally

Have you tried downloading and reinstalling Thunderbird?

http://www.mozillamessaging.com/en-US/thunderbird/

CLICK HERE

Use this to back everything up: CLICK HERE

After that just do a reinstall without uninstalling the current thunderbird.

The folders should be there. The simplest thing that comes to mind is that the pane has been shrunk to zero. At the left hand edge of the Thunderbird window will be a vertical
border. Click and drag to the right to expand the pane. Let me know if the folders are there.

More than likley since you don't have addons installed anymore it is not an option. I bet if you installed an add on it would come back as an option again. I not 100% sure though!

So is everything working now?