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Question

My HP IQ526 doesn't recognize the dvd drive (doesn't show up in device manager list).

Submitted: 125 days and 21 hours ago.
Category: Computer
Value: $15
Status: CLOSED
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Optional Information

Computer OS: Windows Vista
Browser: Mozilla

Already Tried:
I tried a system restore.

Posted by JMU 1998 125 days and 21 hours ago.

Info Request

hello and thank you for your question.

- when did this start happening?
- any changes made to your system recently?
- have you checked the BIOS to see if the drive shows up there?

125 days and 21 hours ago.

Reply

I think it started happening after downloading something from the internet. No changes made to system. I have not checked the BIOS as I don't really know how to do that.

Posted by JMU 1998 125 days and 21 hours ago.

Info Request

so the point-in-time system restore did not work? did you try a couple of dates/restore points?

125 days and 21 hours ago.

Reply

Yes, I've tried a couple of restore dates. The last date I tried was Oct.1/09 which is approximately one month after I purchased the system.

Accepted Answer

Well then your machine is still under warranty. I highly suggest that you contact the manufacturer before we try to monkey around with it because that will void your warranty. If you do something they will be very quick to blame you for the issue and void your warranty.

You havee paid for the warranty so take advantage of it while you can. Contact HP technical support and just tell them your DVD drive has developed a fault and you have no idea why and your machine is under warranty.

You can chat with and on-line HP Technical person using the link below:
http://welcome.hp.com/country/us/en/contact/chat_1.html

You can call them:
00-HP invent
or
XXX-XXX-XXXX

24 hours a day, 7 days a week for most products

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Expert: JMU 1998
Pos. Feedback: 94.5 %
Accepts: 440
Answered: 11/12/2009

Consultant

11+ years of Technical Consulting Experience

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