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Hi Up to this morning my computer was fine. Then I may have opened a site that infiltrated spyware. I downloaded an anti-spyware program from the microsoft website. Since then my wall paper disappeared and I don't have any sound.

Submitted: 15 days and 9 hours ago.

Category: Computer

Value: $15

Status: CLOSED

Computer OS: Windows XP
Browser: IE

Already Tried:
Rebooting, checking my physical connections. I still don't have any sound

Posted by Ryan H 15 days and 7 hours ago.

Answer

Hi there,

I would like you to do a full scan for me with a program we use.

Follow these instructions:

1.) Click here to download Malwarebytes for free.
2.) Install Malwarebytes scanner, update program if it asks you too.
3.) Open MalwareBytes and scan your computer for malware and once it is done scanning, remove any threats.
4.) Restart computer
5.) Log back on and let me know the results, then we can work your sound issue.

Bookmark this page so you don't lose it and can come back.

Thanks!

Ryan

15 days and 2 hours ago.

Reply

Hi I installed the malwarebytes and it completed the scan, so now let's deal with the sond problem

Posted by Ryan H 15 days and 2 hours ago.

Info Request

Great, what model computer do you have?

15 days and 1 hours ago.

Reply

I meant the sound issue - i have no sound from the computer. All the settings appear to be ok

Posted by Ryan H 15 days and 1 hours ago.

Info Request

I know, I need to know the model number of the computer to troubleshoot sound issues.

15 days and 1 hours ago.

Reply

i dont have a model number it's an intel from 2007

15 days and 1 hours ago.

Reply

can you link on using logmein?

Posted by Ryan H 15 days and 1 hours ago.

Info Request

We can only work through this interface unfortunately. Ok, you custom built this machine? If so, please include the motherboard model or sound card you are using.

15 days and 1 hours ago.

Reply

where can i get this info?

Posted by Ryan H 15 days and 1 hours ago.

Info Request

Did you custom build this machine or is a computer from a company like HP, Compaq, Acer, Gateway etc?

15 days and 1 hours ago.

Reply

I bought it from a computer supplier here in Israel. It's a generic type without any particular brand name.

Posted by Ryan H 15 days and 1 hours ago.

Info Request

I see. Can you press Start > Run
Type: devmgmt.msc
Press Ok

Click on Sound...
Then tell me what is listed there.

View Full Image

15 days and 1 hours ago.

Reply

the sound card is realtek hd sound effect

Posted by Ryan H 15 days and 1 hours ago.

Answer

Ok.

Go to this page, agree to the conditions, then wait a few seconds and click the Next button. You will be sent to the driver download page. Download the 3rd driver down on the page. Open the file, then install it, then restart the computer.

15 days ago.

Reply

I installed the driver, but still no sound

Posted by Ryan H 15 days ago.

Info Request

Can you open the device manager again, and go to your sound category. Do you see any red or yellow symbols on the items (indicating caution or not working)?

15 days ago.

Reply

The only yellow sign I see is for multimedia

Posted by Ryan H 15 days ago.

Answer

Can you right click on it and select "Update driver" Then choose search internet for best driver, if it finds one and installs it then restart after it is done.

15 days ago.

Reply

It can not find an update

Posted by Ryan H 15 days ago.

Info Request

Let me opt out and open this question to all experts. You will be notified when another expert answers your question, Thanks and good luck

Ryan

15 days ago.

Reply

ok, thanks for your help so far

14 days and 23 hours ago.

Reply

I assume that I ok payment only after the expert helps me and the sound is restored, right?

Posted by Ryan H 14 days and 23 hours ago.

Info Request

Thats correct, the money is in your Just Answer account. When an expert solves your problem you click Accept and it is transfered to them.

If no one can fix your problem, you can request a refund here:
justanswer.com/refund.aspx

Thanks!

Ryan

13 days and 6 hours ago.

Reply

Only part of my problem (the malware) was solved. The sound remained unsolved and spontaneously returned. I am willing to pay NIS30

Accepted Answer

Hi there,

Thats great to hear. Glad your problem is solved. Amounts can not be changed after submitted, but thats okay, the problem is fixed and that is what counts.
Thanks!

Ryan

Accepts:
Expert:	Ryan H
Pos. Feedback:	98.9 %
Answered:	11/9/2009

Computer Support Specialist

A+ Certified Technician - 10 Years experience working with all types of computer systems.

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Question

Hi Up to this morning my computer was fine. Then I may have opened a site that infiltrated spyware. I downloaded an anti-spyware program from the microsoft website. Since then my wall paper disappeared and I don't have any sound.

Optional Information

Computer OS: Windows XPBrowser: IE Already Tried: Rebooting, checking my physical connections. I still don't have any sound

Answer

Reply

Hi I installed the malwarebytes and it completed the scan, so now let's deal with the sond problem

Info Request

Great, what model computer do you have?

Reply

I meant the sound issue - i have no sound from the computer. All the settings appear to be ok

Info Request

I know, I need to know the model number of the computer to troubleshoot sound issues.

Reply

i dont have a model number it's an intel from 2007

Reply

can you link on using logmein?

Info Request

We can only work through this interface unfortunately. Ok, you custom built this machine? If so, please include the motherboard model or sound card you are using.

Reply

where can i get this info?

Info Request

Did you custom build this machine or is a computer from a company like HP, Compaq, Acer, Gateway etc?

Reply

I bought it from a computer supplier here in Israel. It's a generic type without any particular brand name.

Info Request

I see. Can you press Start > RunType: devmgmt.mscPress OkClick on Sound...Then tell me what is listed there. View Full Image

Reply

the sound card is realtek hd sound effect

Answer

Ok.Go to this page, agree to the conditions, then wait a few seconds and click the Next button. You will be sent to the driver download page. Download the 3rd driver down on the page. Open the file, then install it, then restart the computer.

Reply

I installed the driver, but still no sound

Info Request

Can you open the device manager again, and go to your sound category. Do you see any red or yellow symbols on the items (indicating caution or not working)?

Reply

The only yellow sign I see is for multimedia

Answer

Can you right click on it and select "Update driver" Then choose search internet for best driver, if it finds one and installs it then restart after it is done.

Reply

It can not find an update

Info Request

Let me opt out and open this question to all experts. You will be notified when another expert answers your question, Thanks and good luckRyan

Reply

ok, thanks for your help so far

Reply

I assume that I ok payment only after the expert helps me and the sound is restored, right?

Info Request

Thats correct, the money is in your Just Answer account. When an expert solves your problem you click Accept and it is transfered to them.If no one can fix your problem, you can request a refund here:justanswer.com/refund.aspxThanks!Ryan

Reply

Only part of my problem (the malware) was solved. The sound remained unsolved and spontaneously returned. I am willing to pay NIS30

Accepted Answer

Hi there,Thats great to hear. Glad your problem is solved. Amounts can not be changed after submitted, but thats okay, the problem is fixed and that is what counts.Thanks!Ryan

Related Computer Questions

Computer OS: Windows XP
Browser: IE

Already Tried:
Rebooting, checking my physical connections. I still don't have any sound

I see. Can you press Start > Run
Type: devmgmt.msc
Press Ok

Click on Sound...
Then tell me what is listed there.

View Full Image

Ok.

Go to this page, agree to the conditions, then wait a few seconds and click the Next button. You will be sent to the driver download page. Download the 3rd driver down on the page. Open the file, then install it, then restart the computer.

Let me opt out and open this question to all experts. You will be notified when another expert answers your question, Thanks and good luck

Ryan

Thats correct, the money is in your Just Answer account. When an expert solves your problem you click Accept and it is transfered to them.

If no one can fix your problem, you can request a refund here:
justanswer.com/refund.aspx

Thanks!

Ryan

Hi there,

Thats great to hear. Glad your problem is solved. Amounts can not be changed after submitted, but thats okay, the problem is fixed and that is what counts.
Thanks!

Ryan