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Question
After an update to Windows Vista Home Basic yesterday, Windows will not load. It is hanging up at the welcome screen. I sent a question to Microsoft service using e-mail. They were supposed to respond within 24 hours, but I haven't heard anything 30 hours later. Any ideas.
Submitted: 15 days and 7 hours ago.
Category: Computer
Value: $14
Status: CLOSED
+
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Optional Information
Computer OS: Windows Vista
Browser: IE
Already Tried:
Rebooted 5 times between yesterday and today.
Posted by
Austin Atkins
15 days and 7 hours ago.
Info Request
Hello XXXXXXX. My name is Austin and I'll do my best to assist you. Please shut down your computer. Press the power button and immediately press the F8 key on and off until a menu appears. Choose "Last Known Good Configuration." Then press enter. Then see if the computer boots. Thank you. Austin
15 days and 6 hours ago.
Reply
Waiting for computer
Posted by
Austin Atkins
15 days and 6 hours ago.
Info Request
Certainly. Take your time. Let me know what happens. Thank you.
15 days and 6 hours ago.
Reply
Looks like it's going to the Welcome screen and hanging up again.
Posted by
Austin Atkins
15 days and 6 hours ago.
Info Request
Ok. Please repeat this process except this time choose "Safe mode." Also, do you have a vista installation disk? We may need this to reapair some files if the following doesn't work. Thank you. Austin
15 days and 6 hours ago.
Reply
It came up in safe mode. What now?
Posted by
Austin Atkins
15 days and 6 hours ago.
Info Request
Please click start, type system restore into the search box and select the link that appears. When a window pops up. Follow the prompts to restore your computer to an earlier time. Choose a date before the problem occurred. Click next. When the process is done, your computer will restart and should boot normally. Austin
15 days and 6 hours ago.
Reply
Sweet!! Looks like everything is back to normal. One Question: The updates happen automatically. How do I refuse an update if they want to do this to me again? Thanks.
Accepted Answer
One problem might be that we don't what update caused it. If it was just one update, you can determine this by checking what updates were installed. If it installed many, it will be hard to tell which one caused the problem. When you see this screen on the update screen (which you can find through the control) http://kevinharder.com/images/blog/WindowsLiveWriter/TheFirstVistaUpdates_FC86/VistaUpdates1[8].jpg You can choose to view available updates. From there you can de select any updates you don't want. This should take care of it. Good luck. Austin
Expert:
Austin Atkins
Pos. Feedback:
100.0 %
Accepts:
Answered:
11/5/2009
A+ Certified IT Pro
A+ certifed Technician 2 years, IC3 Certifed 4 years
+
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