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Question

how do i get rid of aprogram called generic tool bar b

Submitted: 16 days and 7 hours ago via Answerly.
Category: Computer
Value: $18
Status: CLOSED
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Optional Information

Computer OS: Windows XP
Browser: Other

Already Tried:
i have both aol and internet explorer i have tried restoring

Accepted Answer

Hello, sounds like you have a virus or spyware infection to me. Download/Save ComboFix and run it.

 

 

(IMPORTANT) Click OK to continue on those popup messages from combofix, DO NOT disable the anti-virus, just click OK to go on and you might have 3 different OK boxes to pop up, and if it ask to download the recovery console just click no.

 

Try to run COMBOFIX and it will take about 5 minutes to complete tops. The Microsoft Level 2 Techs use this and nothing gets past it. This is a FREE scan and it does not install anything on your computer, it runs from the command prompt!


http://www.combofix.org/downloadlink.php <<<<<<CLICK LINK TO DOWNLOAD

 

1) Save it to your desktop

2) Run It

 

When it is done, you will get a notepad with the report. If anything was deleted it will show you at the top like this....


(((((((((((((((((( other deletions )))))))))))))))))))

 

Here is you a guide just in case you want to see what happens.

 

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

 

After that, close the notepad, restart your computer, and everything should be back to normal.

 

BEST OF LUCK!
GOD BLESS!

 

:)

Picture
Expert: Anthony Brewster
Pos. Feedback: 95.5 %
Accepts: 
Answered: 11/5/2009

PC SECURITY

MICROSOFT SECURITY EXPERT (PC SAFETY) FOR INFECTIONS, HANDLING WINDOWS GENUINE, ALSO I.T. SPECIALIST

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