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my comutor riunning XP home edition is in a lopp and won't start-up. I get trwo error messages in order. the first is "The procedure entry point SymSetSymwithAddr64 could not be located in teh dynamic link library DBGHHELP.dll. " teh second is "An invalid parameter was passed to a sevice or function". And around and around it goes always rebooting my computor but never actaully finuishing the process. Help

Submitted: 15 days and 7 hours ago.

Category: Computer

Value: $19

Status: CLOSED

Computer OS: Windows XP
Browser: Firefox

Already Tried:
I keep responding to teh errors "ok" to get the next screen. I also have cycled the power off and on.

Posted by Santonu 15 days and 7 hours ago.

Info Request

Hello,

Please restart the computer and repeatedly tap the F8 key (you need to press F8 before windows starts to load)

A menu should appear. Select Safe Mode and press Enter

Let me know if it able to start in safe mode

Thanks

15 days and 7 hours ago.

Reply

It apperas to be locked on ascreen full of drivers lists . I'll try again.

Posted by Santonu 15 days and 7 hours ago.

Info Request

It may take some time to start in safe mode (upto 5 minutes)

15 days and 7 hours ago.

Reply

It finally tried to stsrt up and is now back in the same loop. I was getting hopeful... what do I try next?

Posted by Santonu 15 days and 7 hours ago.

Info Request

Let me know the make/ model number of the computer

15 days and 7 hours ago.

Reply

Gateway GT5012

Posted by Santonu 15 days and 7 hours ago.

Info Request

Turn off the system

Disconnect power cables

Disconnect any devices connected to any of the USB ports like printer, flash drive etc (if any)

Press and hold power button for 30 seconds

Trun it on and tap F8, select Safe Mode and press Enter

Let me know

15 days and 7 hours ago.

Reply

It went back into the loop... is it time for a MAC??/

Posted by Santonu 15 days and 7 hours ago.

Info Request

Some critical operating system files seems to be corrupted. Do you have the Windows XP disc ?

If not, do you have any important data in the system ?

15 days and 7 hours ago.

Reply

I have a gateway recovery disc... but it warns of a total erasing of all files and hard drive... is this my only option. It ahs a lot of info on it I require.

Accepted Answer

There is an option to repair windows, which will basically repair the corrupted files and replace them with proper ones. It will retain your data.

The following link will provide more details

http://www.windowsreinstall.com/winxphome/installxpcdrepair/indexfullpage.htm

Without Windows XP disc, you can try Full System Restore (with Backup) as described in the following link

http://support.gateway.com/s/SOFTWARE/Medialess/MLXPH2/MLXPH2su10.shtml

But I think the best option will be to disconnect the hard drive from the system and connect it to another and then take a backup of the data.

Then reconnect the drive back to the system and use recovery disc to restore the system.

If you do not have another desktop computer, then you can use a hard drive enclosure to connect the drive to another system.

http://www.buy.com/retail/product.asp?sku=210402935&listingid=34513613

Accepts:
Expert:	Santonu
Pos. Feedback:	98.9 %
Answered:	11/5/2009

Computer Support Specialist

Diploma in Hardware

15 days and 7 hours ago.

Reply

Does the erasing of the hard drive erase all my outlook files???

Posted by Santonu 15 days and 6 hours ago.

Info Request

If you choose Factory restore with backup, it should backup your data, but sometimes this procedure may not be able to save all of your data.

So the safe option is to first backup the data and then use factory restore.

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Optional Information

Computer OS: Windows XP
Browser: Firefox

Already Tried:
I keep responding to teh errors "ok" to get the next screen. I also have cycled the power off and on.

Info Request

Hello,

Please restart the computer and repeatedly tap the F8 key (you need to press F8 before windows starts to load)

A menu should appear. Select Safe Mode and press Enter

Let me know if it able to start in safe mode

Thanks

Reply

It apperas to be locked on ascreen full of drivers lists . I'll try again.

Info Request

It may take some time to start in safe mode (upto 5 minutes)

Reply

It finally tried to stsrt up and is now back in the same loop. I was getting hopeful... what do I try next?

Info Request

Let me know the make/ model number of the computer

Reply

Gateway GT5012

Info Request

Turn off the system

Disconnect power cables

Disconnect any devices connected to any of the USB ports like printer, flash drive etc (if any)

Press and hold power button for 30 seconds

Trun it on and tap F8, select Safe Mode and press Enter

Let me know

Reply

It went back into the loop... is it time for a MAC??/

Info Request

Some critical operating system files seems to be corrupted. Do you have the Windows XP disc ?

If not, do you have any important data in the system ?

Reply

I have a gateway recovery disc... but it warns of a total erasing of all files and hard drive... is this my only option. It ahs a lot of info on it I require.

Accepted Answer

Reply

Does the erasing of the hard drive erase all my outlook files???

Info Request

If you choose Factory restore with backup, it should backup your data, but sometimes this procedure may not be able to save all of your data.

So the safe option is to first backup the data and then use factory restore.

Computer

Have your own Computer question?

Related Computer Topics:

Question

Optional Information

Computer OS: Windows XPBrowser: Firefox Already Tried: I keep responding to teh errors "ok" to get the next screen. I also have cycled the power off and on.

Info Request

Hello,Please restart the computer and repeatedly tap the F8 key (you need to press F8 before windows starts to load)A menu should appear. Select Safe Mode and press EnterLet me know if it able to start in safe modeThanks

Reply

It apperas to be locked on ascreen full of drivers lists . I'll try again.

Info Request

It may take some time to start in safe mode (upto 5 minutes)

Reply

It finally tried to stsrt up and is now back in the same loop. I was getting hopeful... what do I try next?

Info Request

Let me know the make/ model number of the computer

Reply

Gateway GT5012

Info Request

Turn off the systemDisconnect power cablesDisconnect any devices connected to any of the USB ports like printer, flash drive etc (if any)Press and hold power button for 30 secondsTrun it on and tap F8, select Safe Mode and press EnterLet me know

Reply

It went back into the loop... is it time for a MAC??/

Info Request

Some critical operating system files seems to be corrupted. Do you have the Windows XP disc ?If not, do you have any important data in the system ?

Reply

I have a gateway recovery disc... but it warns of a total erasing of all files and hard drive... is this my only option. It ahs a lot of info on it I require.

Accepted Answer

Reply

Does the erasing of the hard drive erase all my outlook files???

Info Request

If you choose Factory restore with backup, it should backup your data, but sometimes this procedure may not be able to save all of your data.So the safe option is to first backup the data and then use factory restore.

Related Computer Questions

Computer OS: Windows XP
Browser: Firefox

Already Tried:
I keep responding to teh errors "ok" to get the next screen. I also have cycled the power off and on.

Hello,

Please restart the computer and repeatedly tap the F8 key (you need to press F8 before windows starts to load)

A menu should appear. Select Safe Mode and press Enter

Let me know if it able to start in safe mode

Thanks

Turn off the system

Disconnect power cables

Disconnect any devices connected to any of the USB ports like printer, flash drive etc (if any)

Press and hold power button for 30 seconds

Trun it on and tap F8, select Safe Mode and press Enter

Let me know

Some critical operating system files seems to be corrupted. Do you have the Windows XP disc ?

If not, do you have any important data in the system ?

If you choose Factory restore with backup, it should backup your data, but sometimes this procedure may not be able to save all of your data.

So the safe option is to first backup the data and then use factory restore.