was it trend mico that found the trojen and gave you the instructions for removing it? hopefully yes. there are some spyware that will pretend to be antivirus programs and pretend to find virus and exthort you to pay them money to remove them some of the nastier versions disable other virus protection.
You can download a new trial version of trend micro here
http://us.trendmicro.com/us/downloads/home-and-homeoffice/index.html
this will give you 30 days of protection while you send emails back and forth with trend micro to get your subscription found. if you registered the product under your name they should be able to find it. There are several methods to contact trend micro including live chat they are available on the bottom of the page here
http://esupport.trendmicro.com/consumer/assistance.aspx
ok it is not MY system. we are a third party company that is just trying to get you answers and point you in the right direction. trend micro is the place that would have your payment information. the links in previous posts should allow you to download a trial version of trendmicro software so that you can be protected now
to contact trendmicro and find your account that you have paid for and discuss name changes etc you need to contact trend micro at the bottom of the page below are several ways to contact them
if i have been helpful in showing you how to get your protection up and running and showing who to contact to find your subscription account i would greatly apreciate if you hit the accept button as i do not get paid unless you do.
thank you.
i have given you the answers. from here i can not tell if the virus was fixed. your original question was how to get trend micro working and how to get your subsription renewed. if you follow the links above you can reinstall the trend micro. then run a scan. if it does not find the virus again then it was fixed. if it does find it again then you can follow the trend micro instructions to remove it again.
please try the steps i have given you and then come back and hit accept if you now have a working anti virus program and no virus. :-)
i do not know your email nor am i allowed to know it.
those are links to where you need to go to
a. get the trend micro installed again
b. speak with trend micro to get your license for the software valid after the 30 day trial period
you will need to click on those links and download and install the software from the first link. then run a scan with the trend micro program that it installs.
you can then click on the second link and select a way to communicate with trend micro directly to find your license so that you can receive updates.
C&onsultant
30 years in nyc computer industry working with PC and networks banks brokerage legal etc.