Accepted Answer

There are only two possible cures for this:

Resetting
- Without turning off the product, disconnect the USB cable from the rear of the product.
NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon ( ).
- Remove the cartridges from the product.
- Wait for the 'Insert Cartridges ' message to display on the control panel.
- Disconnect the power cord from the back of the product.
- Wait 60 seconds.
- Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
- Reinsert the cartridges, and then close any open doors on the product.
- If you receive a prompt to print a calibration page, do so.
- Reconnect the USB cable to the rear of the product, and then try printing again.

Servicing
- If resetting did not work, you will need to contact HP and have the printer repaired.
- Call XXX-XXX-XXXX.
- Make sure you have the serial number of the printer available to you.



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Expert:	Christopher Bessler
Pos. Feedback:	98.6 %
Accepts:
Answered:	11/5/2009

Computer Engineer

16 years troubleshooting PC/Server/Printer and network