JustAnswer > Computer
Ask A Question|Register|Login|Help
JustAnswer

Computer
Ask a Computer Question, Get an Answer ASAP!

Have your own Computer question?

19 Tech Support Specialists are Online Now
characters left:
Not a Computer Question?

Related Computer Topics:

  • Mail
    • ,
  • Lost
    • ,
  • Local
    • ,
  • Worth
    • ,
  • Update
    • ,
  • Folders
    • ,
  • Windows
    • ,
  • Computer
    • ,
  • Automatic
    • ,
  • Microsoft
Bookmark and Share

Question

Lost e-mail folders: Following a routine automatic Windows update early in the morning of Nov. 4th, I restarted my computer only to find that all my Windows e-mail folders, containing several years' worth of e-mails, had disappeared. All I see are the generic Inbox, Outbox, etc. When I go to AppData/Local/Microsoft/Windows Mail/Local Folders, there's nothing there (except the generic folders). What happened? Where are my folders?

Submitted: 16 days and 8 hours ago.
Category: Computer
Value: $18
Status: CLOSED
+
Read More

Optional Information

Computer OS: Windows Vista
Browser: IE

Already Tried:
Our IT consultant looked for the folders and was unable to find them. He's never seen this problem before.

Posted by David L 15 days and 19 hours ago.

Answer

Hello,

Thank you for contacting Just Answer.

Next, try the following:

1. Click the Start button, then click Programs, click Accessories, click System Tools, and then click System Restore.
2. If you are prompted for an administrator password or confirmation, enter the password or provide confirmation.
3. Click the Restore My Computer To An Earlier Time radio button and click Next.
4. Now on the calendar that appears select the restore point that is at or before the date the issue first occurred and click Next.
5. Click Next again to start the restore process which will include a reboot.


15 days and 10 hours ago.

Reply

Unfortunately, System Restore (one of the first things I tried)does not affect personal files such as e-mail. Any other ideas?

Posted by David L 15 days and 10 hours ago.

Info Request

Just to clarify, you are using Windows Mail correct?

15 days and 9 hours ago.

Reply

Correct.

Posted by David L 15 days and 9 hours ago.

Answer

Ok then next select Tools in the Options menu, then click the Advanced tab, and click the Maintenance button. Then make sure the Compact the database on shutdown every [100] runs is checked and change it from 100 to 1, and click OK, then OK again. Then close Windows Mail and when it will offer to compact messages click OK. Then open Windows Mail, go back to the Maintenance area and set the interval back to 100.

 

Let me know if you can then see the email again.

15 days and 9 hours ago.

Reply

After I've changed it from 100 runs to 1 run, the options are not "OK" but "Clean Up Now" or "Store Folder." Which do I pick?

Posted by David L 15 days and 8 hours ago.

Answer

Choose Clean Up Now.

15 days and 8 hours ago.

Reply

Okay. Now I have three options: "Remove Messages," "Delete," and "Reset." Which do I pick?

Posted by David L 15 days and 7 hours ago.

Answer

First try Reset.

15 days and 7 hours ago.

Reply

Reset accomplished nothing. What next?

Accepted Answer

Ok then next disable your antivirus software, especially the email scanner, and restart Windows Mail.

 

If your email does not appear after performing the above then follow the instructions at the link below to fix a corrupted email profile:

 

http://windows.microsoft.com/en-US/windows-vista/Fix-a-corrupted-user-profile

 

 

Picture
Expert: David L
Pos. Feedback: 98.9 %
Accepts: 
Answered: 11/6/2009

Computer Systems Engineer

Microsoft and Cisco Certified with 17 years experience, CISSP information security professional

15 days and 4 hours ago.

Reply

My e-mail did appear, but the folders are still missing. I fear this is a waste of time. But thanks for your efforts. I'll hit the Accept button and release the $18.00.

+
Read More

Related Computer Questions

  • how to get my audio to work again
  • on the flash screen i had 2 options....del...set-up or f-1...
  • I have a Toshiba L355D that I have lost the BIOS password to...
  • how to correct browser from redirecting/jump to sites not as...
  • Jerry, Memory installed is 381 MB. Recommended is 512 MB.
  • How do we update our printer?
  • i have an older toshiba sttelite that is giving me the disk
  • I want to erase and reformat my hard drive, and i don't know



Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Question List | Become an Expert | Terms of Service | Security & Privacy | About Us
© 2003-2009 JustAnswer Corp.