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Question

Hotmail is suddenly very slow loading whenever I send or forward an email...computer itself is very fast on internet

Submitted: 16 days and 15 hours ago.
Category: Computer
Value: $18
Status: CLOSED
+
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Optional Information

Computer OS: Windows Vista
Browser: Mozilla

Already Tried:
restarting computer, going back to mozilla home page and then back to hotmail, saving draft of email, going back to home

Posted by Ryan H 16 days and 15 hours ago.

Info Request

Hi there,

Can you open up Internet explorer and open your hotmail, then replicate the same actions and let me know if it is very slow with hotmail.

Thanks,
Ryan

16 days and 15 hours ago.

Reply

It seems faster at the moment although I need more time to test. It's usually if I write a reply and then send it that I have the problem.

Posted by Ryan H 16 days and 15 hours ago.

Answer

Run it in Internet Explorer to test for a while, if the problem doesn't exist with IE, then we need to reset Firefox back to default, as something might be conflicting with it.

Let me know, thanks!

Ryan

16 days and 15 hours ago.

Reply

okay...I have a few things to do on it right now and I'll get back to you in about 5 minutes..Thanks

16 days and 14 hours ago.

Reply

I just sent an email with an attachment, first with mozilla...still loading, and then with internet explorer and it went immediately.

Accepted Answer

Ok,

Lets do this first,

Go to your Control Panel, Then Add/Remove Software and Uninstall Firefox. Then use Internet Explorer to go to firefox.com and download the latest version. Then install it. Open up Firefox and select "Clear Recent History"

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Then restart the computer and test again. Thanks and let me know.

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Expert: Ryan H
Pos. Feedback: 98.9 %
Accepts: 
Answered: 11/5/2009

Computer Support Specialist

A+ Certified Technician - 10 Years experience working with all types of computer systems.

16 days and 14 hours ago.

Reply

Okay, I'm going to let my husband handle this part! He can't get to it for awhile so we will get back to you as soon as we can. Thank you...and don't worry...I will accept this help as soon as we are finished.

16 days and 14 hours ago.

Reply

HI, I'm the husband and understand your instructions. Thanks for the help.

Norm Rogers

Posted by Ryan H 16 days and 13 hours ago.

Info Request

Thats very much!

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