Computer

Ask a Computer Question, Get an Answer ASAP!

Have your own Computer question?

11 Tech Support Specialists are Online Now

characters left:

Not a Computer Question?

Question

I have a Maxtor OneTouch external drive (S/N FA204WHU). I have been using it for more than a year and now my computer has died. I have a new Toshiba laptop running Windows 7 O/S and want to hook it up to the Maxtor. I can't find any disc that I hmight have to load in order to use it. I have tried to just connect it to the computer but it doesn't seem to recognise it. Can you tell me if "I need to download something to get the drive communicating with my new laptop? Thanks in advance for any help you can provide. Carl Verderber XXXXX@XXXXXX.XXX

Submitted: 17 days and 17 hours ago.

Category: Computer

Value: $18

Status: CLOSED

Computer OS: Windows 7
Browser: Other

Already Tried:
Attaching hard drive to laptop but pc doesn't recognise it as far as I can tell.

Posted by Ryan H 17 days and 17 hours ago.

Info Request

Hi Carl,

You shouldn't need any additional software to run this drive.

Can you press the Windows Key + R
Type in: diskmgmt.msc
Press Ok

Does this screen list your drive there?

17 days and 17 hours ago.

Reply

I went to diskmgmt.msc and I saw the drive there but it is asking me to initialize it. Using partition style "MBR (Master Reboot Record" I hit OK and a box pops up with the following X The media is write protected and I hit OK and nothing happens. The drive does have a password protection. What's the next move?

Posted by Ryan H 17 days and 16 hours ago.

Info Request

Do you have important data on the drive that you need, or can we format it?

17 days and 16 hours ago.

Reply

Yes I do. It is my backup for the now dead old computer that i just replaced. I can't have its contents damaged.

Posted by Ryan H 17 days and 16 hours ago.

Info Request

What program did you set it up to be password protected with?

17 days and 16 hours ago.

Reply

The drive itself is password protected.

Posted by Ryan H 17 days and 16 hours ago.

Info Request

Where did you set the password? Which program?

17 days and 16 hours ago.

Reply

When I first used the external drive it asked if I wanted to have the drive password protected. When it was working with the old PC, each time I turned on the drive it would ask for a password. When I entered the pw it would open the drive so I could access the files.

Posted by Ryan H 17 days and 16 hours ago.

Info Request

Do you remember if it was bitlocker?

View Full Image

17 days and 16 hours ago.

Reply

I don't remember.

Posted by Ryan H 17 days and 16 hours ago.

Info Request

Ok, no problem. Is this a Onetouch 1, 2, 3, or 4 drive?

17 days and 16 hours ago.

Reply

I believe it is a III model with 200GB

Accepted Answer

Check this page out, and download the Backup software and then open it. See if it recognises the drive. You can also download Seatools on that page which is a diagnostic.

Let me know if that works, thanks!

Accepts:
Expert:	Ryan H
Pos. Feedback:	98.9 %
Answered:	11/5/2009

Computer Support Specialist

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Computer

Have your own Computer question?

Related Computer Topics:

Question

Optional Information

Computer OS: Windows 7
Browser: Other

Already Tried:
Attaching hard drive to laptop but pc doesn't recognise it as far as I can tell.

Info Request

Hi Carl,

You shouldn't need any additional software to run this drive.

Can you press the Windows Key + R
Type in: diskmgmt.msc
Press Ok

Does this screen list your drive there?

Reply

Info Request

Do you have important data on the drive that you need, or can we format it?

Reply

Yes I do. It is my backup for the now dead old computer that i just replaced. I can't have its contents damaged.

Info Request

What program did you set it up to be password protected with?

Reply

The drive itself is password protected.

Info Request

Where did you set the password? Which program?

Reply

When I first used the external drive it asked if I wanted to have the drive password protected. When it was working with the old PC, each time I turned on the drive it would ask for a password. When I entered the pw it would open the drive so I could access the files.

Info Request

Do you remember if it was bitlocker?

View Full Image

Reply

I don't remember.

Info Request

Ok, no problem. Is this a Onetouch 1, 2, 3, or 4 drive?

Reply

I believe it is a III model with 200GB

Accepted Answer

Check this page out, and download the Backup software and then open it. See if it recognises the drive. You can also download Seatools on that page which is a diagnostic.

Let me know if that works, thanks!

Computer

Have your own Computer question?

Related Computer Topics:

Question

Optional Information

Computer OS: Windows 7Browser: Other Already Tried: Attaching hard drive to laptop but pc doesn't recognise it as far as I can tell.

Info Request

Hi Carl,You shouldn't need any additional software to run this drive. Can you press the Windows Key + RType in: diskmgmt.mscPress OkDoes this screen list your drive there?

Reply

Info Request

Do you have important data on the drive that you need, or can we format it?

Reply

Yes I do. It is my backup for the now dead old computer that i just replaced. I can't have its contents damaged.

Info Request

What program did you set it up to be password protected with?

Reply

The drive itself is password protected.

Info Request

Where did you set the password? Which program?

Reply

When I first used the external drive it asked if I wanted to have the drive password protected. When it was working with the old PC, each time I turned on the drive it would ask for a password. When I entered the pw it would open the drive so I could access the files.

Info Request

Do you remember if it was bitlocker? View Full Image

Reply

I don't remember.

Info Request

Ok, no problem. Is this a Onetouch 1, 2, 3, or 4 drive?

Reply

I believe it is a III model with 200GB

Accepted Answer

Check this page out, and download the Backup software and then open it. See if it recognises the drive. You can also download Seatools on that page which is a diagnostic.Let me know if that works, thanks!

Related Computer Questions

Computer OS: Windows 7
Browser: Other

Already Tried:
Attaching hard drive to laptop but pc doesn't recognise it as far as I can tell.

Hi Carl,

You shouldn't need any additional software to run this drive.

Can you press the Windows Key + R
Type in: diskmgmt.msc
Press Ok

Does this screen list your drive there?

Do you remember if it was bitlocker?

View Full Image

Check this page out, and download the Backup software and then open it. See if it recognises the drive. You can also download Seatools on that page which is a diagnostic.

Let me know if that works, thanks!