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Question

My PC (Vista) works OK, (if very slowly) when in any of SAFE modes. However, when turned on normally it "freezes" a few seconds after desktop appears. I am unable to move the curser and have to "crash" it closed to allow me to open again in SAFE mode. I can close it gently using Control-alt-delete but then it only opens normally and freezes again. Can you help?

Submitted: 17 days and 10 hours ago.
Category: Computer
Value: $32
Status: CLOSED
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Optional Information

Computer OS: Windows Vista
Browser: Firefox

Already Tried:
I'm not good enough at this to try much myself

Posted by Ansh P. 17 days and 10 hours ago.

Info Request

Hello,

 

Since when this is occouring?

 

Also, do you have the installation/recovery disk for Vista?

17 days and 10 hours ago.

Reply

since yesterday - I was working on a Word document when it froze. Don't have recovery disk

Accepted Answer

It might be a case of file corruption. First of all we will try a system restore, as you told you can start the system in safe mode. Start the system in safe mode and do a system restore to a date prior to this problem occoured.

 

Go to this link to get a guide on how to do system restore: http://tinyurl.com/2qhd77

 

If that doesn't helps, reply here for further help.

 

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Expert: Ansh P.
Pos. Feedback: 100.0 %
Accepts: 
Answered: 11/5/2009

Computer Systems Analyst

Professional computer engineer & working as systems developer with top multinational company

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