Good morning Debbie. Thank you for your question. What follows may not be what you want to read. However, please do not shoot the messenger. While I can control the quality of an answer, my control over the the content of an answer is restrained by the truth. I don't think your request is unreasonable at all. However, there's unfortunately no way to force the bank to send you a letter admitting the wrong it committed. The bank may choose not to comply with your request. Doing so would be an admission that the bank acted irresponsibly with the paperwork and should any damage come to you as a result of the bank's negligence, that letter could be used in a legal proceeding against the bank. For that reason, companies often avoid sending proper apology letters. You can ask. Unfortunately, there's no forcing them to comply.However, if something does happen and damages do result, the verbal statement made to you may be an admission as well. Further, you may be able to use other evidence that the documents were submitted twice.I know this isn't what you were hoping to hear. Unfortunately, there's no way to really force another party to admit wrongdoing. If there was, it would sure make the lives of plaintiffs a lot easier. Please remember to click accept so that I will receive credit for my time and effort spent responding to your question. Bonuses are always greatly appreciated. If you need additional clarification of this response, please ask a follow-up question and I will be happy to clarify. Good luck, T _____________________________________ Please click the green Accept Button for each and every answer and leave Positive Feedback so that I receive credit for answering your question. Bonuses are always greatly appreciated. I do not receive any payment at all from JustAnswer unless you click accept. Please remember: Feedback is left for me as an answerer. Please do not shoot the messenger. My control over the content of the answer is limited by the restraint of truth.
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Licensed FL Attorney