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Question

The tray that holds the paper on the printer broke. I need a replacement. Do you have a Dell distributor in the San Fernando Valley area in California?

Submitted: 17 days and 16 hours ago.
Category: Computer
Value: $18
Status: CLOSED
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Optional Information

Computer OS: Windows 98
Browser: Firefox

Already Tried:
nothing

Posted by John 17 days and 10 hours ago.

Info Request

Hello!

 

I have received your question regarding a replacement printer tray.

 

Could you please provide the model of the printer so I can further assist you in finding the part?

 

Thank you!

17 days and 4 hours ago.

Reply

This is the information I got from the back of the Dell printer:

 

CN-ON 5819

48734-4BJ-8VSG

REV A00

Service JWL PO61

 

Hope this can help. Thanks

 

Lupe

Posted by John 17 days and 3 hours ago.

Answer

Hello,

 

Thank you for providing the additional information.

 

In researching your printer, I understand you are using a Dell 720 model printer.

 

Unfortunately Dell does not sell the rear paper support tray as a replaceable part.

 

I would recommend searching to see if you can possibly find a used printer of the same model, where you could take the tray from.

 

Thank you again for your question. If you have any other questions, please let me know.

 

If this completes your question, please use the gree Accept button to close the case and confirm your acceptance.

 

Thank you!

17 days and 3 hours ago.

Reply

 

 

John:

 

Thank you. However, I was not aware that you charge for answering a simple question. This is a surprise to me. I believe that $18.00 for this type of question is really outrageous.

 

Lupe

Accepted Answer

Thank you for your feedback. I will request that this case be refunded from the moderator.

 

Sincerely,

-John

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Expert: John
Pos. Feedback: 100.0 %
Accepts: 
Answered: 11/5/2009

Information Systems Manager

10 yrs network experience, 5 years in mgmt. Trained in Cisco ICND, Project Mgmt, Microsoft products

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