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hi there i brought norton yesterday to try and get rid of a virus we have on here but still not worked then was told to download malware to try a cheaper way so that it wont cost us the free one but downloaded it and now it wont let us press it. and this cyber security keeps poppin up sayin we have bad viruses just need it all gone as i need to do bills and stuff on here not happy payed £35 yeserday 4 norton and i have still not got any where

Submitted: 19 days and 1 hours ago.

Category: Computer

Value: $15

Status: CLOSED

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Optional Information

Computer OS: Windows Vista

Posted by Ryan H 19 days and 1 hours ago.

Answer

Ok. I am going to provide you with a free malware remover, that is proven to remove Cyber Security.

Follow these instructions carefully.

1.) Click here to download Malwarebytes. (Please note: Cyber security is known to "re-direct" links to their software so you have to pay for it, this link I provided is FREE, do NOT pay a cent to download it. Ensure you have downloaded "Malwarebytes".
2.) Install Malwarebytes scanner, update program if it asks you too.
3.) Turn off the computer
4.) Turn on the computer and press F8 multiple times.
5.) A menu will appear - select "Safe mode with Networking"
6.) Windows Safe mode will open, then open MalwareBytes and scan your computer for bad programs and once it is done scanning, remove any threats.
7.) Once done, restart your computer and boot into regular windows.
8.) Problem should be fixed.

Bookmark this page so you don't lose it and can come back if you need to.

Please click ACCEPT if this works, otherwise let me know.

Thanks!

Ryan

Edited by Ryan H on 11/4/2009 at 1:03 PM

19 days ago.

Reply

i have done that so far up to the f8 part but keep pressin it but no menu has come up

Posted by Ryan H 19 days ago.

Answer

When the computer first turns on, press F8 every second until the menu comes up.

19 days ago.

Reply

hi there i have tryed to open the malware but not lettin me

Posted by Ryan H 19 days ago.

Info Request

What happens when you try to open it? What does it say?

19 days ago.

Reply

nothin u see that it wants to open but goes straight back off again dont give u time to press scan

Posted by Ryan H 19 days ago.

Answer

Ok, it is blocking it. Press CTRL ALT DELETE, Click on Task Manager/Processes and find a "tsc.exe" and stop it. Also if you see any other processes such with strange random numbers on it xxxx31709193 for example, end that process as well. Then try to install Malwarebytes again.

19 days ago.

Reply

its not workin they keep comin back

Posted by Ryan H 18 days and 23 hours ago.

Answer

Ok, do a system restore back to a point before Cyber Security was downloaded. Then try to open the malwarebytes program.

18 days and 23 hours ago.

Reply

and how do i do that

Posted by Ryan H 18 days and 23 hours ago.

Answer

Click on the Start Menu Button, then type in System Restore. It will come up and you click on it.

You can follow this guide here, thanks and let me know!

18 days and 23 hours ago.

Reply

i dont no how to do it it just says its turned off and i cant follow that link to confussing

Posted by Ryan H 18 days and 23 hours ago.

Answer

Ok. It looks like you didn't have it enabled. So thats not an option.

Download Ad-Aware and try to open it. If it doesn't allow you to open this one as well, then restart your computer and press F8 when it first starts, then select Safe Mode with Networking. Boot up in Safe mode, and then try to install the programs (Malware or Ad-aware)

Then run the scan and remove Cyber Security.

18 days and 23 hours ago.

Reply

i think the geek scoud put that on last night but they want 50pound to sort it

Posted by Ryan H 18 days and 23 hours ago.

Answer

That link is to a free version. Remember if that doesn't work, restart in safe mode F8 and install.

18 days and 23 hours ago.

Reply

thats gone so down loading it agian will try this god i wish u could take over this comp i am so stressed been doin this 4 2days now hope your the man that does it.xx

Posted by Ryan H 18 days and 23 hours ago.

Info Request

We will get it off, its just a nasty one thats all.

18 days and 22 hours ago.

Reply

ok its doin a scan on its own what shall i do next

Posted by Ryan H 18 days and 22 hours ago.

Info Request

Which program is scanning and are you in safe mode?

18 days and 22 hours ago.

Reply

no it did it without safe mode and ad adware is scanning

Posted by Ryan H 18 days and 22 hours ago.

Answer

Ok, wait for it to finish scanning, then remove any traces. If it doesn't find it, make sure the program is updated with the latest virus definitions and run the scan in safe mode.

18 days and 22 hours ago.

Reply

ok well it is still scanning but its sayin 1 object found so far

Posted by Ryan H 18 days and 22 hours ago.

Answer

Great, just let me know.

18 days and 21 hours ago.

Reply

its still scanning is that right and it has not moved off objets scanned 3329 just checkin its all workin how it should is there a time u go off.

Posted by Ryan H 18 days and 21 hours ago.

Info Request

No problem, I will be online for another 3 hours. Just let me know.

18 days and 21 hours ago.

Reply

what happens if its not done within those 3 hours

Posted by Ryan H 18 days and 21 hours ago.

Info Request

Did you say the scanning stopped on one item and it is not continuing?

18 days and 21 hours ago.

Reply

no it says its still goin but not moved off objects found 3329 so not sure if it is really scanning

Posted by Ryan H 18 days and 21 hours ago.

Answer

Restart in Safe mode with networking and try to install Malwarebytes, then do a quick scan with Malwarebytes.

18 days and 21 hours ago.

Reply

hi i did that it said found 5 so did what it said and its now restarted and the cyber secuirty still sayin we have 1

Posted by Ryan H 18 days and 20 hours ago.

Answer

It is still on your computer?

If so, go to this page and scroll down the page a bit until you see:

"Automated Removal Instructions for Cyber Security using Malwarebytes' Anti-Malware:"

It will have you download a few files to stop the processes from running, then follow the scan and removal processes.

18 days and 20 hours ago.

Reply

it is sayin download spyhunter to remove it

Posted by Ryan H 18 days and 20 hours ago.

Answer

Ok, the virus is re-directing your links.

Try to download this file, called rkill.com
http://tinyurl.com/yj9udk8

This open it. Be patient, it is looking for the Cyber security processes, once it is done, it will close the black window.

Then download this file, called procexp.exe
http://tinyurl.com/5dnexd

You now need to rename that file to iexplore.exe. To do this, right-click on the Procexp.exe and select Rename. You can now edit the name of the file and should name it to iexplore.exe. Once it is renamed you should double-click on the file to launch it.

Should look like this:

View Full Image

Scroll through the list of running programs until you see a process named tsc.exe. When you see this process, select the tsc.exe process by left-clicking on it once so it becomes highlighted. Then click on the red X button as shown in the image below. Newer versions of this executable may be using names consisting of random numbers or characters. If you see a process that is composed of random numbers or characters and has a shield icon

View Full Image
or a padlock icon

View Full Image
next to it, then you have found the process you need to terminate. If you do not see any processes using random characters or with the name tsc.exe, please continue...

Close all open windows and open Malwarebytes. Then click on the Update tab and update it to the newest version. Then scan your computer using "Quick scan", then Remove Selected infections.

18 days and 20 hours ago.

Reply

i have done it so far but cant find where to rename it i have downloaded both got a collum up now with loads of words in bright colours

Posted by Ryan H 18 days and 20 hours ago.

Answer

Right click the 2nd file, then choose Rename.

18 days and 20 hours ago.

Reply

cant find rename anywhere

Posted by Ryan H 18 days and 20 hours ago.

Answer

Ok, On the text underneath the icon, click on that once, then it should open up and let you edit it. If it doesn't click the text area again until it lets you edit the name.

18 days and 19 hours ago.

Reply

i think we have different things on the screen i just dont no what u mean as i have clicked everythink and cant find it maybe i should just leave it i need someone to take over and do it 4 me any ideas who please

Posted by Ryan H 18 days and 19 hours ago.

Answer

When you downloaded the file, it should be on your desktop or in a folder. Once you find that file you should just right click it, then select rename like below:

View Full Image

(The filename is different, and it might look a bit different but the general concept is the same)

18 days and 19 hours ago.

Reply

no cant find it

Posted by Ryan H 18 days and 19 hours ago.

Answer

Ok, if you have already opened the first file (The black box) and it closed already, just press CTRL ALT DELETE and stop the tsc.exe process and any with random numbers and letters.

Then open Malware bytes and do a quick scan.

18 days and 19 hours ago.

Reply

no random numbers and letters

Accepted Answer

Ok, as long as you stopped the main process:
tsc.exe

Then you can open malwarebytes and do a quick scan and remove Cyber Defender.

Accepts:
Expert:	Ryan H
Pos. Feedback:	98.9 %
Answered:	11/4/2009

Computer Support Specialist

A+ Certified Technician - 10 Years experience working with all types of computer systems.

18 days and 18 hours ago.

Reply

no viruses found on quick scan trying full scan

Posted by Ryan H 18 days and 3 hours ago.

Info Request

Ok, let me know. Thanks!

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