JustAnswer > Computer
Ask A Question|Register|Login|Help
JustAnswer

Computer
Ask a Computer Question, Get an Answer ASAP!

Have your own Computer question?

11 Tech Support Specialists are Online Now
characters left:
Not a Computer Question?

Related Computer Topics:

  • Run
    • ,
  • Acer
    • ,
  • Boot
    • ,
  • File
    • ,
  • Html
    • ,
  • Link
    • ,
  • Menu
    • ,
  • Scan
    • ,
  • Type
    • ,
  • Check
Bookmark and Share

Question

Good Morning. When I start up my Acer laptop 5051, I login as normal, then it doesn't go through the usual routine. A blue screen appears and Windows Explorer is loaded, there are no icons on the desktop just a blue screen. I can run programs if I select the .exe file for each application from it's relevant folder in C:\Program Files. There appears to be a problem with the boot routine/start up routine. Can you please advise? Regards, XXXX XXXXXX

Submitted: 19 days and 4 hours ago.
Category: Computer
Value: $18
Status: CLOSED
+
Read More

Optional Information

Computer OS: Windows Vista
Browser: Firefox

Already Tried:
System Recovery, Spyware Doctor scan

Posted by Shidhin 19 days and 4 hours ago.

Info Request

HI, Are you able to see the Start Menu and Taskbar ? Thanks Shidhin

19 days and 4 hours ago.

Reply

No

Posted by Shidhin 19 days and 4 hours ago.

Answer

Hi,

I think the windows explorer is crashed. may be because of some virus or something.. try this

Press CTRL+ALT+DEL now goto the file->new task and type explorer.exe and click ok

check whether you are getting the desktop or not ?

Thanks
Shidhin

19 days and 3 hours ago.

Reply

Thank you that has worked and restored the desktop. However, when I re-start it reverts to the original problem. Is there a way of fixing this permanently?

Accepted Answer

HI,

That’s great.. this is because some virus or something has corrupted your exploere file. I think still some virus are there.. download the Spybot search and destroy from this link and install it

http://download.cnet.com/Spybot-Search-amp-Destroy/3000-8022_4-10122137.html

After that do a complete scan.It will remove all the viruses.

If you have the problem still, then you can do a repair of the operating system using the windows CD

Picture
Expert: Shidhin
Pos. Feedback: 97.4 %
Accepts: 
Answered: 11/4/2009

Computer Software Engineer

Currently working in web applications.Good Experience in C,VB,ASP,Javascript

+
Read More

Related Computer Questions

  • The webcam on my Aspire one netbook does not work. How can
  • DEAR SIR, MY NAME IS: NICK A. NICKOLAS About a month
  • Hi... I have Scan Disk sansa 8.0 gig mp3 player, I am unable
  • I can't turn on My emachine T3830. I push the power switch
  • I just bought an HP2660 Inkjet Desktop printer, which worked
  • my sony dvd player does not play all dvd's. sometimes i have
  • where can I purchase a manual (instruction book) for a 1545
  • After getting online the screen goes back to the start men



Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Question List | Become an Expert | Terms of Service | Security & Privacy | About Us
© 2003-2009 JustAnswer Corp.