Hello!
I have received your question regarding Windows Media Player.
In order to repair the software, I would first try to reinstall the application.
Please download the latest version from Microsoft's website here:
http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx
If this does not resolve the problem, please let me know and I will further troubleshoot your issue.
Thank you!
If this completes your question, please use the green Accept button to close the case and confirm your acceptance.
OK, lets try and remove and reinstall the Windows Media component from Windows 7.
To do this, first open the Control Panel. Select Programs & Features.
Select the option on the left that says "Turn Windows Features On or Off"
UN-check the box next to "Media Features", click OK, and then reboot.
Follow these same steps, but RE-check the Media Features box. This will replace the files for Windows Media Player.
Then lets test to see if it opens.
Click on the Start button. And type in "wmplayer" and hit enter. This should then open Windows Media Player.
Please let me know the outcome after you have performed these steps.
OK great, that's good information.
So, we'll need to make an exception for the Windows Media Player to run. This will prevent Vipre from scanning the application and block it from starting up.
To do this, open Vipre. And click on the Manage tab.
Click the option to "View Allowed Items", then click "Add"
Select the option for "Allow file by full path"
You want to select the folder C:\Program Files\Windows Media Player\
then select the file "wmplayer.exe"
I have also attached a screenshot here to show the process.
Please continue to update the case if you have additional questions with this process.
I got the 1st window to open, then got the following error msg:
"the file wmplayer.exe has a version number of 12.0.7600.16415 where 0.2009.8.29 was expected. Windows Media Player is not installed properly and must be reinstalled.
Do you want to install the Player from t he Microsoft Web Site"?
Your comments?
Excellent. We're making progress.
I need you to follow these steps now to complete the re-registration of the Windows Media components:
1. Close down Windows Media Player
2. Click Start, click All Programs, and click Accessories.
3. Right-click Command Prompt, and select Run as Administrator.
4. Click Continue or provide Administrator credentials if prompted.
5. In the Command Prompt type the following and press Enter:
UNREGMP2.EXE /UPDATEWMPVERSION
**Please note the space after UNREGMP2.exe**
Information Systems Manager
10 yrs network experience, 5 years in mgmt. Trained in Cisco ICND, Project Mgmt, Microsoft products