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Question

I have been unable to view certain PDF files I download from a stock market newsletter I receive. I reinstalled the latest online version of Adobe Reader to no avail. Some interesting aspects of this are as follows: I regularly download and view PDF files from other sources, I was able to view tw smaller PDF from the same source. When they emailed me the PDFs I received them but could not open or view them. I can download and view smaller PDF files from the same source, and I was able to download and view the problem files on another computer I have. When I try to open them it appears to start, showing a dark line on the left side of the screen, but is soon replaced by a blank white screen with the file name on a blue line at top, nothing more seems to happen although the hourglass appears on the blank screen. I can download and view smaller PDF files from the same source, and I was able to download and view the problem files on another computer I have. What could be the problem

Submitted: 136 days and 18 hours ago.
Category: Computer
Value: $18
Status: CLOSED
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Optional Information

Computer OS: Windows XP
Browser: Netscape

Already Tried:
Downloaded new Adobe Reader, opened the files on another computer, all explained above.

Accepted Answer

hello sir/maam,

 

thank you for the info.

 

pleasego to your control panel, add-remove programs and uninstall your adobe reader completely from your computer.

 

when you have no adobe installed on your computer, please click on this link:

http://tinyurl.com/ymgjnj

 

and download it, and save it on your "desktop" this is offline installer package of adobe reader.

 

when you got it on your desktop, please double click on it (run). this will start installation. just follow onscreen steps carefully (press next-next etc...) and finish installation.

 

after installation, you will have no more problems about your adobe. just check if you are able to see your pdf files properly.

 

i hope that helps,

if you need to ask questions, or if this does not help for any reason, just hit "reply" and i will be happy to assist your further

Regards

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Expert: Jerry Hannell
Pos. Feedback: 98.4 %
Accepts: 3039
Answered: 11/2/2009

Computer Support Specialist

Experience in Windows environment. ASP, Visual Basic, Ajax

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