These are, according to them, unpaid charges for the care of my aunt over a three-and-a-half year period. The items being charged were either duplicates or items that were never received or ordered. Whenever we deducted anything from the bill, l/we provided a written explanation right on the invoice for them. Also, on the check for the final payment (which they accepted in person) I wrote "full and final payment." That check was endorsed and deposited. Their representative also wrote a personal note on the invoice with the copy of the final check saying "than you" and expressing a friendly hope to see us when we came to take my Aunt out. When we removed her from the facility, we sent a letter via fax and certified mail explaining why we were taking her out of the facility and the problems with her treatment there (we can discuss that seperately). During mediation, the representative said that no one looks at the bills with notations on them, but as I said, I have the final one on which one of the workers had written upon it. One more point, on the summons we received for the mediation it clearly stated that all parties attending must have full authority to agree to a settlement amount. During the proceeding the Palace's representative stated, "I don't have the authority to change the amount by a single penny." Thus wasting our and the court system's time.