hello sir,
don't worry, you can download your product again and continue using it.
please enter this page
www.mynortonaccount.com
and login to your norton account. if you don't remember your password, please use the "forgot my password" feature and have your password sent to your email address. (your email address is the email address you have used when you purchased your subscription)
when you are in your account, you will be able to retrieve your product as download. so you can download it, and reinstall on your computer.
i hope that helps,
if you need to ask questions, i will be happy to assist your further
Regards
Computer Support Specialist
Experience in Windows environment. ASP, Visual Basic, Ajax
Your reply got me onto the website I needed to be on - I was, however, disappointed that I had to buy a 'New Key' for £39.99 to download the software again (being as I had been over-charged at last renewal & had well over a year's subscription still to run!). Still, I understand that this was not your fault, so thanks for your help.