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Question

my anti virus definitions is outdated, my renewal date is 3/9/2010. I have run live updates several times but it still comes up 9/23/2009. Why is it out of date and how can i fix it??

Submitted: 20 days and 17 hours ago.
Category: Computer
Value: $14
Status: CLOSED
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Optional Information

Computer OS: Windows XP
Browser: Mozilla

Already Tried:
Running live updates several times.

Accepted Answer

Hi,
it seems that live update is not able to contact with update servers.
Please uninstall all Norton and reinstall it. It will replace old liveupdate. Try updatind then.
it will resolve the issue.
Ask me if need more information

Picture
Expert: Nitasha
Pos. Feedback: 91.2 %
Accepts: 
Answered: 11/2/2009

Computer Support Specialist

Masters in Computer

20 days and 1 hours ago.

Reply

I can't uninstall and reinstall Symantec did this on line through my computor

Posted by Nitasha 19 days and 23 hours ago.

Answer

Hi,
To uninstall, use removal tool
You can download it from
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

reboot your computer and reinstall it.
To reinstall, use your installation disk or download from your symantec account online.
Ask me if need more information.

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