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Question

I am having trouble downloading Skype onto Sony Model No VPCCW13FX...Windows 7...please help...

Submitted: 21 days and 14 hours ago.
Category: Computer
Value: $18
Status: AWAITING EXPERT REPLY
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Optional Information



Already Tried:
Have tried downloading several times

Posted by Jerry Hannell 21 days and 14 hours ago.

Answer

hello sir,

 

please right click on this link

http://tinyurl.com/yt69l

 

and select SAVE TARGET AS

and save it on your desktop

 

when you got it, please RUN it directly.

 

if this does not work, please let me know.

 

i hope that helps,

Regards

21 days and 14 hours ago.

Reply

DOES NOT WORK...FREEZES UP THE COMPUTER LIKE BEFORE

Posted by Jerry Hannell 21 days and 14 hours ago.

Info Request

hi sir

when you click on the link i have given (click - not right click)

 

what happens?

does it open a dialog box, saying "save - open - run " etc ???

21 days and 14 hours ago.

Reply

YES IT DOES...then goes directly to Install when I click run...

Posted by Jerry Hannell 21 days and 14 hours ago.

Info Request

so you are able to run the skype installation program?

 

does your computer freeze during the installation ?

21 days and 14 hours ago.

Reply

yes...it freezes

Answer

hello sir

 

please try this link

http://www.skype.com/go/getskype-msi

 

this is the "full" installation package of skype. please download it, and save it on your desktop. when you got it, just double click on it and RUN

 

if you still have trouble during installation, please let me know. i will be here.

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Expert: Jerry Hannell
Pos. Feedback: 98.7 %
Accepts: 
Answered: 10/31/2009

Computer Support Specialist

Experience in Windows environment. ASP, Visual Basic, Ajax

21 days and 14 hours ago.

Reply

It downloaded, and then when I click install it just sits on "Preparing to install"...but will not start the installation process

Posted by Jerry Hannell 21 days and 14 hours ago.

Info Request

hi again sir,

 

do you have a real time protection utility installed on your sony computer?

 

for ex: avg, norton etc?

21 days and 14 hours ago.

Reply

yes

Posted by Jerry Hannell 21 days and 14 hours ago.

Info Request

thanks,

can you turn it off and try again

 

(disable temporarily)

21 days and 14 hours ago.

Reply

this does not work either

Posted by Jerry Hannell 21 days and 14 hours ago.

Info Request

 

hello again sir,
It will be better for me to opt out, because I am out of ideas. Let me redirect you to another expert. If nobody opts in back, we can continue together again. Regards

21 days and 14 hours ago.

Reply

please delete my credit card information

20 days and 11 hours ago.

Reply

My helper was not able to answer my problem...

19 days and 22 hours ago.

Reply

I was able to solve the problem myself, finally, with instructions from the Sony Store...for your future reference in helping other people, this is what we did: We downloaded Firefox web browser....then used Firefox to download Skype...then were able to open Skype just fine... Seems that the problem was that Explorer must have been doing something to gum up the Skype programming. I appreciate you trying to help me. Thank you so very much.

Posted by Jerry Hannell 19 days and 22 hours ago.

Info Request

hello sir,

happy to hear that.

 

do you want to keep your money in your account for future questions you may ask.

or, do you want me to request a refund to your card. thanks

19 days and 22 hours ago.

Reply

Please refund to the card. Thank you.

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