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Question

Why can't I open wav attachments with windows 07? Thank you.

Submitted: 23 days and 2 hours ago.
Category: Computer
Value: $18
Status: AWAITING CUSTOMER ACTION
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Optional Information

Computer OS: Windows 7
Browser: IE

Already Tried:
I'm used to XP..and the wav's would open..not so with windows 07..I've tried to download them..no luck.

Accepted Answer

What happens when you download them? They definitely work in Windows 7.

Rob

Picture
Expert: Robert Preston
Pos. Feedback: 96.9 %
Accepts: 
Answered: 10/31/2009

Computer Support Specialist

5+ Years in the IT Field, Laptop Repair, Networking, Programming, etc

23 days and 2 hours ago.

Reply

Sorry, but that answer didn't help me at all. (:

23 days and 2 hours ago.

Reply

Nothing happens..it wants to go into a BIG file..

Posted by Robert Preston 23 days and 2 hours ago.

Info Request

What does that mean it wants to go into a big file?

Where are you downloading it from?

Rob

23 days and 2 hours ago.

Reply

From the email sent to me.

Posted by Robert Preston 23 days and 2 hours ago.

Info Request

Ok but what do you mean "it wants to go into a big file"

Rob

23 days and 2 hours ago.

Reply

Damned if I know..lol..Windows 07 is all new to me!

Posted by Robert Preston 23 days and 2 hours ago.

Info Request

Are you downloading the file from webmail or Outlook or what?

Rob

23 days and 2 hours ago.

Reply

From my regular email..

23 days and 1 hours ago.

Reply

I guess I'll just take it back to Best Buy and let them fugure it out!! They sold it to me!!

Posted by Robert Preston 23 days and 1 hours ago.

Info Request

It just sounds like an odd issue. I assume you're using IE, in which case you should just download the file, wait for it to finish and double click on it... works that way in my Windows 7.

Rob

22 days and 22 hours ago.

Reply

I didn't accept..and you charged me anyway? It still didn't fix my problem! What a rip off!

Posted by Robert Preston 22 days and 22 hours ago.

Info Request

You did accept actually. We can continue working on it if you would like. If you could give me a full picture of the steps you take maybe I would understand.

Rob

22 days and 21 hours ago.

Reply

I don't know what else to tell you. I've told you all I know.

Posted by Robert Preston 22 days and 21 hours ago.

Info Request

Ok lay this out for me:

(1) You are accessing your email through webmail correct? (i.e. accessing it on Internet Explorer by logging in on their website and not on a program like Outlook.)

(2) Who is your email provider?

(3) What browser are you using and what version

(4) When you click on the file to download it, does the Save option come up, does it save it, what happens exactly?

Rob

22 days and 21 hours ago.

Reply

I just tried again..It opens it and puts it into a folder..I do not see anything!

Posted by Robert Preston 22 days and 21 hours ago.

Info Request

Ok so you can see the file downloaded correct?

Right click on it and go to 'Open With' and tell me what programs are in that list

Rob

22 days and 21 hours ago.

Reply

It puts it in a "Binder"..

Posted by Robert Preston 22 days and 21 hours ago.

Info Request

A binder? What's the name of the program that comes up when you see this??

Can you right click on it and get the 'Open With' option?

Rob

22 days and 21 hours ago.

Reply

I don't know anything else to tell you..except I think it's time to start DRINKING!! :)

Posted by Robert Preston 22 days and 21 hours ago.

Info Request

I can't argue with that. I'll continue tomorrow if you would like.

Rob

22 days and 21 hours ago.

Reply

No thanks..and have a super week-end!! :)

Posted by Robert Preston 22 days and 21 hours ago.

Info Request

You too.

Rob

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