hello,
please press CTRL + ALT + DEL
this will load your windows task manager.
in your task manager, press the NEW TASK button.
into the textbox, type this:
explorer.exe
and press enter.
this will run the explorer.exe
this procedure will start your windows as usual. your taskbar will come.
when done, go to your printers listing and uninstall your printer.
please let me know how it goes.
hi again,
please open your windows task manager again.
into the new task textbox, type this:
msconfig
it will load your configuration utility.
when you are there, please let me know
hi,
ok, please go to STARTUP section
do you see a DISABLE ALL button?
please press it one time.
when done, press APPLY button.
when done, please let me know
please dont close it. we will continue
ok, now please go to SERVICES section
you will see a HIDE ALL MICROSOFT SERVICES checkbox. please put a tick into it (check it)
when done, press DISABLE ALL again. and press APPLY again.
ok, please close your msconfig
and restart your computer now
when you come back please let me know
hi again
press OK button (or press X)
are you able to see your start button, and task bar at bottom ?
hi again, don't worry,
your computer works properly now.
if you see the "dont show this again" checkbox, please check it when you see it again.
can you close it ? (the system configuration )
can you try to click on the X button
if this does not work, please press ALT+F4
please select exit without restart.
hi again, did you try the SYSTEM RESTORE option?
by using system restore , you can bring your computer back to an earlier date .
ok, please try it.
and bring your computer back to 3 weeks before
hello again,
i am sorry for my delay.
happy to hear that it works now.
yes, this may cause the problem.
if you want, i can give you a correct driver for your printer.
let's go step by step.
your printer is not working?
can you try to print something
what error are you getting ?
please go to your printers listing (control panel / printers)
do you see the icon of your printer?
if not, what are you seeing? blank ?
ok thank you
by the way, you are using Windows XP ?
thank you
can you please click on this link
http://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAwMDAyNzAz&cmp=ABR&lang=EN
and download on your "DESKTOP"
when you got it, please let me know
ok, please make your your printer cable is connected to your computer.
double click on that file and start installation.
follow on screen instructions carefully.
after installation, it will ask you to restart your computer. restart your computer.
when you come back to windows, your printer will work properly.
please let me know how it goes. i will be here waiting.
happy to hear that,
if you have a problem in the future, i will be here to help you ,
Have a nice day,
Regards
Computer Support Specialist
Experience in Windows environment. ASP, Visual Basic, Ajax