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Question

All of a sudden, on one of my PCs, email sent by Outlook 2003 (coming and going) cannot pass through the TredMicro firewall, or even the Microsoft firewall. What happened?

Submitted: 26 days and 1 hours ago.
Category: Computer
Value: $14
Status: CLOSED
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Optional Information



Already Tried:
Turned off trend Micro firewall, and email gets through, Turned on Microsoft firewall, same problem. Turned off Microsoft firewall, and email gets through.

Posted by Ben M 25 days and 21 hours ago.

Info Request

Hello XXXXXXX:

Thank You for contacting Just Answer.

What version of Trend Micro do you have?

What version of Windows are your running?

Thank You,

Ben

25 days and 17 hours ago.

Reply

Trend Micro Internet Security Pro v. 17.1.1250

Windows XP Home Edition 2002 Service Pack 3

Accepted Answer

Hello XXXXXXX:

You will recieve pop ups do you want to allow this?

If you said no you can lock down ports on your machine.

You will need to configure your Trend Micro firewall.

Add Outlook 2003.

http://www.purenetworks.com/support/faq/170.html

You will need to configure the Windows Firewall.

Edit Outlook 2003.

http://technet.microsoft.com/en-us/library/cc875811.aspx

Thank You,

Ben


Picture
Expert: Ben M
Pos. Feedback: 95.7 %
Accepts: 
Answered: 10/29/2009

Computer Support Specialist

Computer Specialist 10 years of computer repair with 2 years of Tech Support Experience

23 days and 19 hours ago.

Reply

I will pay you the $14 for your trouble. But understand... you did not answer the question which was what happened? The Trend firewall was already configured to allow Outlook. The Windows firewall was turned off for years. After asking "Just Answer" for advice, I resolved the problem by deleting Username and password on the email accounts and then re-entering the same Username and passwords,,, in Outlook, I still do not know what happened and how it "got" fixed.

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