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Question

I have performed all the suggested head cleaning procedures recommended by EPson on my Stylus CX8400 series All in one. In a nozzle check all colors print except Magenta this is a complete blank. Do you have any solutions?

Submitted: 143 days and 11 hours ago.
Category: Computer
Value: $18
Status: CLOSED
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Optional Information

Computer OS: Windows Vista
Browser: Firefox

Already Tried:
Nothing but Head Cleaning on a schedule as recommended by Epson in the owners manual

Accepted Answer

Hi,

Most likely this is a print head issue requiring manual clean up. To attempt to resolve it, do the following:

(1) Open the printer
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water to thoroughly clean the print head.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

Thanks,
XXXXXX XXXXXXX

Picture
Expert: Robert Preston
Pos. Feedback: 97.4 %
Accepts: 2263
Answered: 10/28/2009

Computer Support Specialist

5+ Years in the IT Field, Laptop Repair, Networking, Programming, etc

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