JustAnswer > Computer

Computer

Ask a Computer Question, Get an Answer ASAP!

Have your own Computer question?

20 Tech Support Specialists are Online Now

characters left:

Not a Computer Question?

Question

Hi, My computer doesn't work other than in safe mode, the internet and media programs won't open in 'normal' mode. I think a plug-in may have caused it, but i've tried everthing i know to fix it (including F8 before start-up; repair your computer etc). Help?

Submitted: 146 days and 2 hours ago.

Category: Computer

Value: $18

Status: CLOSED

Computer OS: Windows Vista
Browser: IE

Already Tried:
Pressing F8 before start-up and pressing 'repair your computer' where it just told me to take out any plug-ins only no plug-ins were plugged in. System Restore: tried system restore but when i logged on the screen was just black (however i could open task manager, computer etc from there)

Posted by Santonu 146 days ago.

Info Request

Hello,

Start the computer in safe mode. Once there,

Click Start button
Type msconfig in the Search bar and press Enter

Click on the Startup tab
Click Disable All

Click Services tab
Click on the checkbox Hide all Microsoft services
Click Disable All

Click Apply and Close

Restart the computer and let me know if it able to start in Normal Mode

Thanks

146 days ago.

Reply

Hey again, tried what you said but the internet and itunes (in addition to quickplay etc) wouldn't start.

Posted by Santonu 146 days ago.

Info Request

What happens when you oepn Internet Explorer and then try to open any website. Do you get any error messege ?

146 days ago.

Reply

No it thinks for about two seconds and it never even opens, same with itunes etc. Nothing comes up, it just doesnt start

Posted by Santonu 146 days ago.

Info Request

And when you start the computer in Safe Mode, does Internet Explorer opens or you notice the same problem ?

146 days ago.

Reply

No i'm on my computer now, it works normally in safe mode and safe mode with networking

Posted by Santonu 146 days ago.

Info Request

Click Start button
Type inetcpl.cpl in the Search bar and press Enter

Let me know if it opens Internet Properties window

146 days ago.

Reply

Yes

Posted by Santonu 146 days ago.

Info Request

Click the Advanced tab

Under Reset Internet Explorer settings, click Reset. Then click Reset again.

When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.

Try to start Internet Explorer again and let me know the results

145 days and 23 hours ago.

Reply

Unfortunately no difference, still the internet never comes up.

Accepted Answer

Restart the computer and start in Safe Mode with Networking

Use the following link to download trial version of Antimalware (do not purchase anything)

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button

Click on green colored Download Now button for the download to begin

Once downloaded, Install it and scan your computer.

Select Perform quick scan, click on Scan

When completed, it will give you the option to Remove Selected (if it finds any infection)

When completed, restart the computer and let me know the results.

Expert:	Santonu
Pos. Feedback:	99.1 %
Accepts:	2135
Answered:	10/26/2009

Computer Support Specialist

Diploma in Hardware

145 days and 23 hours ago.

Reply

so now the screen was just black. nothing came up at all like i described earlier when i tried the system restore

Posted by Santonu 145 days and 23 hours ago.

Info Request

Did you scan with Antimalware from Safe Mode with Networking ? If yes, did it find any infections ?

145 days and 23 hours ago.

Reply

Yes and no, i scanned it with the quick scan and it found no infections

Posted by Santonu 145 days and 23 hours ago.

Info Request

Start the computer in safe mode.
Click Start button
Type msconfig in the Search bar and press Enter

Click on the Startup tab

Let me know if the items under startup tab are selected ?

145 days and 23 hours ago.

Reply

yes, only one, messenger (by microsoft corporation, saved in HKCU/SOFTWARE.... if that means anything to you)

Posted by Santonu 145 days and 23 hours ago.

Info Request

Try to start in normal mode and when you get the black screen, open Task Manager

Click File-> New Task

Type explorer and press Enter

Let me know if you get the desktop icons and Start menu

145 days and 23 hours ago.

Reply

Nothing came up at all, but it did show up in processes

Posted by Santonu 145 days and 23 hours ago.

Info Request

I see. Start in safe mode and try to run system restore again. Try to select a date before the problem started.

If it fails, let me know the exact make/ model number of the computer

145 days and 22 hours ago.

Reply

HP Pavilion dc2700

Posted by Santonu 145 days and 22 hours ago.

Info Request

Another option is to take a backup of your data after starting the system in safe mode and then use the inbuilt recovery option to restore it to factory defaults.

I think you need to press F11 during startup to start the recovery process.

Please let me know if recovery is not an option.

Computer

Ask a Computer Question, Get an Answer ASAP!

Have your own Computer question?

Question

Hi, My computer doesn't work other than in safe mode, the internet and media programs won't open in 'normal' mode. I think a plug-in may have caused it, but i've tried everthing i know to fix it (including F8 before start-up; repair your computer etc). Help?

Optional Information

Info Request

Reply

Hey again, tried what you said but the internet and itunes (in addition to quickplay etc) wouldn't start.

Info Request

What happens when you oepn Internet Explorer and then try to open any website. Do you get any error messege ?

Reply

No it thinks for about two seconds and it never even opens, same with itunes etc. Nothing comes up, it just doesnt start

Info Request

And when you start the computer in Safe Mode, does Internet Explorer opens or you notice the same problem ?

Reply

No i'm on my computer now, it works normally in safe mode and safe mode with networking

Info Request

Click Start button Type inetcpl.cpl in the Search bar and press EnterLet me know if it opens Internet Properties window

Reply

Yes

Info Request

Click the Advanced tab Under Reset Internet Explorer settings, click Reset. Then click Reset again. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.Try to start Internet Explorer again and let me know the results

Reply

Unfortunately no difference, still the internet never comes up.

Accepted Answer

Reply

so now the screen was just black. nothing came up at all like i described earlier when i tried the system restore

Info Request

Did you scan with Antimalware from Safe Mode with Networking ? If yes, did it find any infections ?

Reply

Yes and no, i scanned it with the quick scan and it found no infections

Info Request

Start the computer in safe mode. Click Start button Type msconfig in the Search bar and press Enter Click on the Startup tabLet me know if the items under startup tab are selected ?

Reply

yes, only one, messenger (by microsoft corporation, saved in HKCU/SOFTWARE.... if that means anything to you)

Info Request

Try to start in normal mode and when you get the black screen, open Task ManagerClick File-> New TaskType explorer and press EnterLet me know if you get the desktop icons and Start menu

Reply

Nothing came up at all, but it did show up in processes

Info Request

I see. Start in safe mode and try to run system restore again. Try to select a date before the problem started.If it fails, let me know the exact make/ model number of the computer

Reply

HP Pavilion dc2700

Info Request

Another option is to take a backup of your data after starting the system in safe mode and then use the inbuilt recovery option to restore it to factory defaults.I think you need to press F11 during startup to start the recovery process.Please let me know if recovery is not an option.

Reply

Recovery is an option, and i'll give the backup a try. thanks for the help!

Info Request

Thanks for using JustAnswer.Regards

Related Computer Questions

Click Start button
Type inetcpl.cpl in the Search bar and press Enter

Let me know if it opens Internet Properties window

Click the Advanced tab

Under Reset Internet Explorer settings, click Reset. Then click Reset again.

When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.

Try to start Internet Explorer again and let me know the results

Start the computer in safe mode.
Click Start button
Type msconfig in the Search bar and press Enter

Click on the Startup tab

Let me know if the items under startup tab are selected ?

Try to start in normal mode and when you get the black screen, open Task Manager

Click File-> New Task

Type explorer and press Enter

Let me know if you get the desktop icons and Start menu

I see. Start in safe mode and try to run system restore again. Try to select a date before the problem started.

If it fails, let me know the exact make/ model number of the computer

Another option is to take a backup of your data after starting the system in safe mode and then use the inbuilt recovery option to restore it to factory defaults.

I think you need to press F11 during startup to start the recovery process.

Please let me know if recovery is not an option.

Thanks for using JustAnswer.

Regards