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Question

I ham having trouble with my computer freezing up and will not work, except in safe mode. Yesterday I had a visrus program say I had a Trojan . So I stopped doing what I was doing and tried a scan with Trend Mirco nothing.. Then I used avast and it found the program and deleted it.. This is all in safe mode. Then it listed all these like broken window programs. Trend Mirco never picked it up.. And my computer boots up know and then freezes about 3 min later.. You have to push reset button.. I have tried to use restore from another day.. Same results.. Can you help me out?

Submitted: 28 days and 22 hours ago.
Category: Computer
Value: $14
Status: CLOSED
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Optional Information

Computer OS: Windows XP
Browser: Firefox

Already Tried:
I have tried spybot, regcure, and av

Posted by B. Rath 28 days and 22 hours ago.

Answer

Hi,

Please boot up in 'Safe Mode with Networking', then download the following freeware security program, Malwarebytes' Anti-Malware:
http://majorgeeks.com/downloadget.php?id=5756&file=15&evp=693ee0b20204960edfd909666f809b26

A download window should come up automatically ...run and install the same, then carry out a full system scan using the program, and remove the security threats detected, if any.

Hopefully, this should resolve the issue you were having thereafter ...keep me posted.

Regards

28 days and 21 hours ago.

Reply

so when I finally ran that program it just took off adware.. That would not fix my screen just locking up, would it?

Posted by B. Rath 28 days and 21 hours ago.

Info Request

Your issue might have been caused due to lack of memory resources, which were being used up by the trojans/malware.

Assuming you ran the program and removed the security threats detected, does the issue still persist now?

Regards

28 days and 21 hours ago.

Reply

I used trend it enevr found the Trojan. The other program found the Trojan, that I used.. It also found lots of broken, not working window programs, could the troan messed with those? To cause the computer load and then after start up load is finish just freeze up and then anything you have open will say not responding? Thats what msg I will get.

Posted by B. Rath 28 days and 21 hours ago.

Answer

Certainly it could, and is infact one of the major causes for the type of issues you are having. Now, please download the freeware security program I mentioned, Mlawarebytes' Anti-Malware, and run a full system scan using the same.

Check if this helps resolve some of the issues you are having, and let me know.

Regards

28 days and 21 hours ago.

Reply

I did do that program and thats what it took off adware programs.. Is there a program out that fixes maybe window broken window programs? I used trend Hijack and got lots of stuff it had on the problem page.. But had not done anything with it yet..

Posted by B. Rath 28 days and 21 hours ago.

Info Request

Broken Windows programs? Like a blank white window, showing up as 'Not Responding'?

Regards

28 days and 21 hours ago.

Reply

no did not say it was responding, said something like program not working or something.. When I click on my browser during start up.. It will work right away, and then like 1 min later just lock up and say not responding.. All other stuff will stop responding, so seems like right after final start up the computer just locks up..

Posted by B. Rath 28 days and 21 hours ago.

Info Request

Okay ...since you have already used Trend Micro HijackThis, could you save a logfile in the same and paste the contents in this thread so that I can take a look?

Regards

28 days and 21 hours ago.

Reply

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:27:23 PM, on 10/24/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\RegCure\RegCure.exe
E:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [HDAudDeck] C:\Program Files\VIA\VIAudioi\HDADeck\HDeck.exe 1
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Corel Photo Downloader] "C:\Program Files\Corel\Corel MediaOne\Corel Photo Downloader.exe" -startup
O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /H
O4 - HKUS\S-1-5-19\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'Default user')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: VersionTrackerPro.lnk = ?
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1235210248437
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - PC Tools - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

--
End of file - 6163 bytes

Accepted Answer

That looks all good, except for a couple of things:

1) More than one security program tend to overlap each other, slowing down the system in the process; I would personally suggest you to keep Trend Micro, and uninstall Avast.

2) Registry cleaning programs often cause more harm than good for your system; please uninstall RegCure and Registry Mechanic.

Now, there's a handy freeware utility I would suggest you to download, as follows:
http://www.ccleaner.com/download
Done that, run the same and click on the 'Run Cleaner' button in the window that comes up in order to do a comprehensive cleanup of useless data in your system.
Next, click on the 'Registry' tab present in the left pane, then scan for and fix issues found in your registry.
Now, click on the 'Tools' tab present in the left pane, then under the 'Uninstall' tab, look for and highlight programs present which you don't need ..and click on the 'Run Uninstaller' button to uninstall the same.
Under the 'Startup' tab, look for and delete the program entries scheduled to run when you start up your computer, which you don't use, or need to run at startup.

Let me know if all of these makes any noticeable change in the functioning of your system.

Regards

Picture
Expert: B. Rath
Pos. Feedback: 98.7 %
Accepts: 
Answered: 10/24/2009

Computer Software Engineer

Qualified Software Developer and Support Specialist.

28 days and 20 hours ago.

Reply

Your awsome... Thank you very much for all the help.. It seems like it is up and running.. Thank you very much..

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