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When I turn my fujitsu siemens amilo pro laptop on it runs through the normal boot process and I can see the windows multi-coloured banner then all I can see is my cursor on a blank screen.

Submitted: 29 days and 17 hours ago.

Category: Computer

Value: $15

Status: CLOSED

Computer OS: Windows XP
Browser: IE

Posted by Santonu 29 days and 17 hours ago.

Info Request

Hello,

Please restart the computer and repeatedly tap the F8 key (you need to press F8 before windows starts to load)

A menu should appear. Select Safe Mode and press Enter

Let me know if it able to start in safe mode

Thanks

29 days and 17 hours ago.

Reply

Similar deal in terms of the display BUT a header and trailer that says

safe mode msoft r windows xp(r) build 2600.xpsp_sp3_gdr.090206-1234:servicepack 3)

BLANK SCREEN APART FROM CURSOR

safe mode safe mode

Posted by Santonu 29 days and 17 hours ago.

Info Request

Try to press Ctrl + Alt + Del and let me know if it brings up Task Manager

(press and hold Ctrl and Alt keys, press Del twice)

29 days and 17 hours ago.

Reply

No reponse to cntrl alt del interrupt

I am using a logitech wireless keyborad/mouse and it has remapped my keyboard

Tried with/without this connected

Posted by Santonu 29 days and 17 hours ago.

Info Request

Restart the computer and tap F8 again.

This time select Safe Mode with Command Prompt

Let me know the results

29 days and 17 hours ago.

Reply

safe mode with command promt same deal as safe mode
last known good configuration same deal as original problem

Posted by Santonu 29 days and 17 hours ago.

Info Request

Turn off the system

Disconnect any devices connected to any of the USB ports

Turn it on and try to start in Normal Mode

If it fails again, let me know if you have Windows XP installation disc with you

29 days and 17 hours ago.

Reply

I have the OS recovery cd but this warns that I will lose all my data and have toreinstall all drivers!

Strangely, although I have the power cord connected my battery warning led has just
lit. I wonder whether it could be sometrhing related to an erroneous power save?

Posted by Santonu 29 days and 17 hours ago.

Info Request

It can be, but it should at least start in safe mode. Try to reset the hardware using the following steps:

1 Disconnect the battery and the charger
2 Let it sit for 1-2 minutes.
3 Press and hold down the power button for 30 seconds.
4 Connect the charger (don't connect the battery yet) and try to start by pressing the power button.

Let me know if everything remain same

29 days and 17 hours ago.

Reply

when you say disconnect the battery, you mean the internal one requiring a screwdriver?

Posted by Santonu 29 days and 17 hours ago.

Info Request

Not the internal one.
Can you disconnect the backup battery from the laptop. I think you need to slide a lock to release the battery.

29 days and 17 hours ago.

Reply

Tried once with no success about to try again after a longer wait

I assume holding down th ebutton fro 30secs drains all residual charge?

Posted by Santonu 29 days and 17 hours ago.

Info Request

Yes and after that try to start with only the charger connected.

If the system fails to start that it can be due to some corrupted system files.

29 days and 17 hours ago.

Reply

I was afraid you would say that. It happened on my desktop and I had to reinstall from scratch and it took a week to recover

Accepted Answer

Unfortunately the indications are not good.

With a Windws XP disc, there is an option to repair the error by runing a repair install of Windows. Which preseves the data and replaces any corrupted system files with the correct ones.

But with a recovery disc, the system will be restored to factory defaults, deleting your data.

Another option is to take out the hard drive from the system and connect it to a hard drive enclosure like the following:

http://www.amazon.com/gp/product/B000PKC102

Then connect it to a working computer and take a backup of the data.

Done that, connect the hard drive back to the laptop and then run the recovery discs.

Accepts:
Expert:	Santonu
Pos. Feedback:	98.9 %
Answered:	10/24/2009

Computer Support Specialist

Diploma in Hardware

29 days and 16 hours ago.

Reply

Good thinking.
Many thanks for your help
XXXX (yet another pass word ;-)

I can go it alone now

Posted by Santonu 29 days and 16 hours ago.

Info Request

Thanks for using JustAnswer.

Regards

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Related Computer Topics:

Question

When I turn my fujitsu siemens amilo pro laptop on it runs through the normal boot process and I can see the windows multi-coloured banner then all I can see is my cursor on a blank screen.

Optional Information

Computer OS: Windows XP
Browser: IE

Info Request

Hello,

Please restart the computer and repeatedly tap the F8 key (you need to press F8 before windows starts to load)

A menu should appear. Select Safe Mode and press Enter

Let me know if it able to start in safe mode

Thanks

Reply

Similar deal in terms of the display BUT a header and trailer that says

safe mode msoft r windows xp(r) build 2600.xpsp_sp3_gdr.090206-1234:servicepack 3)

BLANK SCREEN APART FROM CURSOR

safe mode safe mode

Info Request

Try to press Ctrl + Alt + Del and let me know if it brings up Task Manager

(press and hold Ctrl and Alt keys, press Del twice)

Reply

No reponse to cntrl alt del interrupt

I am using a logitech wireless keyborad/mouse and it has remapped my keyboard

Tried with/without this connected

Info Request

Restart the computer and tap F8 again.

This time select Safe Mode with Command Prompt

Let me know the results

Reply

safe mode with command promt same deal as safe mode
last known good configuration same deal as original problem

Info Request

Turn off the system

Disconnect any devices connected to any of the USB ports

Turn it on and try to start in Normal Mode

If it fails again, let me know if you have Windows XP installation disc with you

Reply

I have the OS recovery cd but this warns that I will lose all my data and have toreinstall all drivers!

Strangely, although I have the power cord connected my battery warning led has just
lit. I wonder whether it could be sometrhing related to an erroneous power save?

Info Request

Reply

when you say disconnect the battery, you mean the internal one requiring a screwdriver?

Info Request

Not the internal one.
Can you disconnect the backup battery from the laptop. I think you need to slide a lock to release the battery.

Reply

Tried once with no success about to try again after a longer wait

I assume holding down th ebutton fro 30secs drains all residual charge?

Info Request

Yes and after that try to start with only the charger connected.

If the system fails to start that it can be due to some corrupted system files.

Reply

I was afraid you would say that. It happened on my desktop and I had to reinstall from scratch and it took a week to recover

Accepted Answer

Reply

Good thinking.
Many thanks for your help
XXXX (yet another pass word ;-)

I can go it alone now

Info Request

Thanks for using JustAnswer.

Regards

Computer

Have your own Computer question?

Related Computer Topics:

Question

When I turn my fujitsu siemens amilo pro laptop on it runs through the normal boot process and I can see the windows multi-coloured banner then all I can see is my cursor on a blank screen.

Optional Information

Computer OS: Windows XPBrowser: IE

Info Request

Hello,Please restart the computer and repeatedly tap the F8 key (you need to press F8 before windows starts to load)A menu should appear. Select Safe Mode and press EnterLet me know if it able to start in safe modeThanks

Reply

Similar deal in terms of the display BUT a header and trailer that says safe mode msoft r windows xp(r) build 2600.xpsp_sp3_gdr.090206-1234:servicepack 3) BLANK SCREEN APART FROM CURSOR safe mode safe mode

Info Request

Try to press Ctrl + Alt + Del and let me know if it brings up Task Manager(press and hold Ctrl and Alt keys, press Del twice)

Reply

No reponse to cntrl alt del interrupt I am using a logitech wireless keyborad/mouse and it has remapped my keyboard Tried with/without this connected

Info Request

Restart the computer and tap F8 again.This time select Safe Mode with Command PromptLet me know the results

Reply

safe mode with command promt same deal as safe modelast known good configuration same deal as original problem

Info Request

Turn off the systemDisconnect any devices connected to any of the USB portsTurn it on and try to start in Normal ModeIf it fails again, let me know if you have Windows XP installation disc with you

Reply

I have the OS recovery cd but this warns that I will lose all my data and have toreinstall all drivers! Strangely, although I have the power cord connected my battery warning led has justlit. I wonder whether it could be sometrhing related to an erroneous power save?

Info Request

Reply

when you say disconnect the battery, you mean the internal one requiring a screwdriver?

Info Request

Not the internal one. Can you disconnect the backup battery from the laptop. I think you need to slide a lock to release the battery.

Reply

Tried once with no success about to try again after a longer wait I assume holding down th ebutton fro 30secs drains all residual charge?

Info Request

Yes and after that try to start with only the charger connected.If the system fails to start that it can be due to some corrupted system files.

Reply

I was afraid you would say that. It happened on my desktop and I had to reinstall from scratch and it took a week to recover

Accepted Answer

Reply

Good thinking.Many thanks for your help XXXX (yet another pass word ;-) I can go it alone now

Info Request

Thanks for using JustAnswer.Regards

Related Computer Questions

Computer OS: Windows XP
Browser: IE

Hello,

Please restart the computer and repeatedly tap the F8 key (you need to press F8 before windows starts to load)

A menu should appear. Select Safe Mode and press Enter

Let me know if it able to start in safe mode

Thanks

Similar deal in terms of the display BUT a header and trailer that says

safe mode msoft r windows xp(r) build 2600.xpsp_sp3_gdr.090206-1234:servicepack 3)

BLANK SCREEN APART FROM CURSOR

safe mode safe mode

Try to press Ctrl + Alt + Del and let me know if it brings up Task Manager

(press and hold Ctrl and Alt keys, press Del twice)

No reponse to cntrl alt del interrupt

I am using a logitech wireless keyborad/mouse and it has remapped my keyboard

Tried with/without this connected

Restart the computer and tap F8 again.

This time select Safe Mode with Command Prompt

Let me know the results

safe mode with command promt same deal as safe mode
last known good configuration same deal as original problem

Turn off the system

Disconnect any devices connected to any of the USB ports

Turn it on and try to start in Normal Mode

If it fails again, let me know if you have Windows XP installation disc with you

I have the OS recovery cd but this warns that I will lose all my data and have toreinstall all drivers!

Strangely, although I have the power cord connected my battery warning led has just
lit. I wonder whether it could be sometrhing related to an erroneous power save?

Not the internal one.
Can you disconnect the backup battery from the laptop. I think you need to slide a lock to release the battery.

Tried once with no success about to try again after a longer wait

I assume holding down th ebutton fro 30secs drains all residual charge?

Yes and after that try to start with only the charger connected.

If the system fails to start that it can be due to some corrupted system files.

Good thinking.
Many thanks for your help
XXXX (yet another pass word ;-)

I can go it alone now

Thanks for using JustAnswer.

Regards