hello sir,
it seems there is a problem with your upper and lowerfilters.
please enter this page
http://support.microsoft.com/kb/314060
there is a fixit button. just click on it, and then run it on your computer one time.
when done, restart your computer.
when you come back to windows, please check your cd or dvd.
if you still have problems, please let me know, i will be here, so we can try alternative solutions. regards
Computer Support Specialist
Experience in Windows environment. ASP, Visual Basic, Ajax