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Question

since the new skype format I am having problems e.g. screen freezing with video & voice going in & out. Any suggestions? This worked perfectly before the change in format.

Submitted: 32 days and 6 hours ago.
Category: Computer
Value: $14
Status: CLOSED
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Optional Information

Computer OS: Windows XP
Browser: IE

Already Tried:
checking the microphone status. Am using a webcam (Longitech) which has worked well.

Posted by Mark Zotman 31 days and 23 hours ago.

Answer

Try to reinstal Webcam application, maybe there is anew version outthere. What is the model of your Logitech?

31 days and 22 hours ago.

Reply

the CD says it is version 10.5.1--

Posted by Mark Zotman 31 days and 22 hours ago.

Info Request

On the web cam or below the web cam somwhere on it shows the model Logitech number, cd version is software version. I need hardware version.

31 days and 22 hours ago.

Reply

there is nothing on the web cam itself, but on the usb end are these 501753 and on the lable on the wire m/n v-ubc40 alsop/n861225-0000 and pid lz733bl

Hope somewhere in this info is what you are looking for.

 

 

Posted by Mark Zotman 31 days and 22 hours ago.

Info Request

Click on link to see example name for the version of the webcam, there are thousands models out there:

http://tinyurl.com/yhmtkkb

31 days and 22 hours ago.

Reply

looks like logitech quick cam personal

Posted by Mark Zotman 31 days and 22 hours ago.

Answer

You have the latest drivers, reinstall your webcam software after you test compare if you will see difference in speed wireless compare directly into yout router.

31 days and 22 hours ago.

Reply

I will try to skype tomorrow with the reinstall & get back to you to accept if it works - if not we try something else.

Posted by Mark Zotman 31 days and 22 hours ago.

Answer

If you plug in with the cable directly into your router or modem and its faster then your have internet connection issue and you won't need to reinstall your webcam drivers.

Edited by Mark Zotman on 10/22/2009 at 4:48 AM

31 days and 22 hours ago.

Reply

i am using it on my wireless laptop into a usb hub.

Posted by Mark Zotman 31 days and 22 hours ago.

Info Request

what means into usb hub? where is it going the hub into the router?

31 days and 21 hours ago.

Reply

the web cam goes into the usb hub in the back of the lap top which operates on a wireless router.

Posted by Mark Zotman 31 days and 21 hours ago.

Answer

like i said for testing purpose plug in laptop network cable directly into the wifi router and see the difference in performance. Next test is plug the camera directly into usb port on the laptop and see the difference in performance. It is process of elimination.
Take your time and see you tomorrow, I am going to sleep.

31 days and 21 hours ago.

Reply

Will try both tomorrow - thankyou- goodnight

Posted by Mark Zotman 31 days and 9 hours ago.

Answer

Sounds good, let me know how the those 2 test goes. Once you will see better performance without one or other device, means the device is a bottleneck.

31 days and 9 hours ago.

Reply

Mark, I think the re install worked. Called my daughter who lives in Italy & all went well. Will remember to try the other two options if I have the problem again. Thanks for your advice

Accepted Answer


My pleasure my friend any time, you can always request me next time you need assistance with anything, don't forget nice feed back which always is good for me.

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Expert: Mark Zotman
Pos. Feedback: 95.5 %
Accepts: 
Answered: 10/22/2009

Computer Support Specialist

Over 15 years Experience in Computers, Applications and Networks.

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