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HAD TO BRING HARD DISK BACK (DELL) FACTORY CONFIGURATION, I.E. RE-FORMATTING. WINDOWS VISTA. THOUGH MICROSOFT WORKS IS PART OF THE INSTALLED SOFTWARE IT IS NOT RECOGNIZED WHEN ATTEMPTING TO RE-INSTALL OFFICE SMALL BUSINESS 2007 UPGRADE VERSION. ANY SUGGESTIONS?

Submitted: 33 days and 18 hours ago.

Category: Computer

Value: $18

Status: CLOSED

Computer OS: Windows Vista
Browser: Other

Already Tried:
HAVE WORKE3D ON THIS MACHINE ALL DAY, HAVE NOT TRIED ANYTHING AFTER INSTALLATION OFOFFICE FAULED

Posted by Claws224 33 days and 18 hours ago.

Info Request

Hi,

can you clarify what you mean by works is not recognised when attempting to reinstall Office?

Thanks

33 days and 18 hours ago.

Reply

THE OFFICE SUITE I AM TRYING TO RE-INSTALL IS AN UPGRADE AND NOW IT WILL NOT RECOGNIZE THE MICROSOFT COMPONENTS SUCH AS MICROSOFT WORKS REQUIRED FOR AN UPGRADE

Posted by Claws224 33 days and 18 hours ago.

Info Request

Ok,

can you tell me which version of works you have and which upgrade version of office you have, Standard, small business?

Thanks

33 days and 18 hours ago.

Reply

OFFICE SMALL BUSINESS 2007 I CAN NOT SE WHAT VERSION OF WORKS IS INSTALLED BUT I ALSO HAVE THE READER FOR POWERPOINT 2008 INSTALLED FOR SOME REASON - DOES THAT QUALIFY FOR AN UPGRADE?

Posted by Claws224 33 days and 18 hours ago.

Answer

Ok,

According to the Microsoft site as long as you have an activated copy of Works 6 or above yo ushould be able to upgrade http://office.microsoft.com/en-us/products/FX101754511033.aspx

So having said that have you opened any of the works programs and activated the product?

If not can you go ahead and open one of the works programs from Start, Programs then reboot and see if you can install Office again, If you get any errors let me know exactly what it says

Thanks

Eric

33 days and 17 hours ago.

Reply

well, tried to install again to no avail. i have works 9 on my machine with all its elements working. when i prompt the installation window to the works suite it comes back that the path given is not for an upgradeable product.

Accepted Answer

Great,

I take it you have not updated the machine yet?

If not can you follow this link to a Microsoft article and patch which should take care of this issue for you http://support.microsoft.com/kb/943290

Basically there is a known glitch when upgrading to Office from works 9 and the patch in that link should allow you to upgrade.

Let me know if you have any issues

Thanks

Eric

Accepts:
Expert:	Claws224
Pos. Feedback:	99.5 %
Answered:	10/21/2009

IEEE Network Engineer, Microsoft

approx 20 years of experience from software to hardware design

33 days and 17 hours ago.

Reply

still doesn't work. i'll go to the shop that sold machine and software and have them fix it. i thank you for your effort

Posted by Claws224 33 days and 17 hours ago.

Info Request

Ok,

I am sorry that that did not work for you, Usually that patch then a reboot will take care of the path not found for upgrade issue.

If you need any help in the future please let us know

Thanks

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HAD TO BRING HARD DISK BACK (DELL) FACTORY CONFIGURATION, I.E. RE-FORMATTING. WINDOWS VISTA. THOUGH MICROSOFT WORKS IS PART OF THE INSTALLED SOFTWARE IT IS NOT RECOGNIZED WHEN ATTEMPTING TO RE-INSTALL OFFICE SMALL BUSINESS 2007 UPGRADE VERSION. ANY SUGGESTIONS?

Optional Information

Computer OS: Windows Vista
Browser: Other

Already Tried:
HAVE WORKE3D ON THIS MACHINE ALL DAY, HAVE NOT TRIED ANYTHING AFTER INSTALLATION OFOFFICE FAULED

Info Request

Hi,

can you clarify what you mean by works is not recognised when attempting to reinstall Office?

Thanks

Reply

THE OFFICE SUITE I AM TRYING TO RE-INSTALL IS AN UPGRADE AND NOW IT WILL NOT RECOGNIZE THE MICROSOFT COMPONENTS SUCH AS MICROSOFT WORKS REQUIRED FOR AN UPGRADE

Info Request

Ok,

can you tell me which version of works you have and which upgrade version of office you have, Standard, small business?

Thanks

Reply

OFFICE SMALL BUSINESS 2007 I CAN NOT SE WHAT VERSION OF WORKS IS INSTALLED BUT I ALSO HAVE THE READER FOR POWERPOINT 2008 INSTALLED FOR SOME REASON - DOES THAT QUALIFY FOR AN UPGRADE?

Answer

Reply

well, tried to install again to no avail. i have works 9 on my machine with all its elements working. when i prompt the installation window to the works suite it comes back that the path given is not for an upgradeable product.

Accepted Answer

Reply

still doesn't work. i'll go to the shop that sold machine and software and have them fix it. i thank you for your effort

Info Request

Ok,

I am sorry that that did not work for you, Usually that patch then a reboot will take care of the path not found for upgrade issue.

If you need any help in the future please let us know

Thanks

Computer

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Question

HAD TO BRING HARD DISK BACK (DELL) FACTORY CONFIGURATION, I.E. RE-FORMATTING. WINDOWS VISTA. THOUGH MICROSOFT WORKS IS PART OF THE INSTALLED SOFTWARE IT IS NOT RECOGNIZED WHEN ATTEMPTING TO RE-INSTALL OFFICE SMALL BUSINESS 2007 UPGRADE VERSION. ANY SUGGESTIONS?

Optional Information

Computer OS: Windows VistaBrowser: Other Already Tried: HAVE WORKE3D ON THIS MACHINE ALL DAY, HAVE NOT TRIED ANYTHING AFTER INSTALLATION OFOFFICE FAULED

Info Request

Hi,can you clarify what you mean by works is not recognised when attempting to reinstall Office? Thanks

Reply

THE OFFICE SUITE I AM TRYING TO RE-INSTALL IS AN UPGRADE AND NOW IT WILL NOT RECOGNIZE THE MICROSOFT COMPONENTS SUCH AS MICROSOFT WORKS REQUIRED FOR AN UPGRADE

Info Request

Ok, can you tell me which version of works you have and which upgrade version of office you have, Standard, small business? Thanks

Reply

OFFICE SMALL BUSINESS 2007 I CAN NOT SE WHAT VERSION OF WORKS IS INSTALLED BUT I ALSO HAVE THE READER FOR POWERPOINT 2008 INSTALLED FOR SOME REASON - DOES THAT QUALIFY FOR AN UPGRADE?

Answer

Reply

well, tried to install again to no avail. i have works 9 on my machine with all its elements working. when i prompt the installation window to the works suite it comes back that the path given is not for an upgradeable product.

Accepted Answer

Reply

still doesn't work. i'll go to the shop that sold machine and software and have them fix it. i thank you for your effort

Info Request

Ok, I am sorry that that did not work for you, Usually that patch then a reboot will take care of the path not found for upgrade issue. If you need any help in the future please let us knowThanks

Related Computer Questions

Computer OS: Windows Vista
Browser: Other

Already Tried:
HAVE WORKE3D ON THIS MACHINE ALL DAY, HAVE NOT TRIED ANYTHING AFTER INSTALLATION OFOFFICE FAULED

Hi,

can you clarify what you mean by works is not recognised when attempting to reinstall Office?

Thanks

Ok,

can you tell me which version of works you have and which upgrade version of office you have, Standard, small business?

Thanks

Ok,

I am sorry that that did not work for you, Usually that patch then a reboot will take care of the path not found for upgrade issue.

If you need any help in the future please let us know

Thanks