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Want to "scan to computer" and get"no scan options. Refer to device documentation to troubleshoot." 1. There is no documentation! This is for the Photosmart C6100 All-In-One. I work on the Mac Platform 10.5.8

Submitted: 38 days and 15 hours ago.

Category: Computer

Value: $18

Status: AWAITING CUSTOMER ACTION

Already Tried:
Uninstalled the software. Reinstalled the software. Restarted Mac after uninstall. Turned off/on the printer.

Answer

Hello Bernie,

Please read this document, what I read about the software unfortunately its not good to reinstall the software:
Here is the document you need to read:

http://tinyurl.com/yk795ak

Accepts:
Expert:	Mark Zotman
Pos. Feedback:	95.5 %
Answered:	10/16/2009

Computer Support Specialist

Over 15 years Experience in Computers, Applications and Networks.

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Have your own Computer question?

Question

Want to "scan to computer" and get"no scan options. Refer to device documentation to troubleshoot." 1. There is no documentation! This is for the Photosmart C6100 All-In-One. I work on the Mac Platform 10.5.8

Optional Information

Already Tried: Uninstalled the software. Reinstalled the software. Restarted Mac after uninstall. Turned off/on the printer.

Answer

Hello Bernie,Please read this document, what I read about the software unfortunately its not good to reinstall the software:Here is the document you need to read:http://tinyurl.com/yk795ak

Related Computer Questions

Already Tried:
Uninstalled the software. Reinstalled the software. Restarted Mac after uninstall. Turned off/on the printer.

Hello Bernie,

Please read this document, what I read about the software unfortunately its not good to reinstall the software:
Here is the document you need to read:

http://tinyurl.com/yk795ak