Answer

Hi,

It's possible you might have been the victim of identity theft, if the site asked you for your card number, but now the last two digits have been reversed. They should have helped you when you called Customer Service, and if they didn't/couldn't, it would be best for you to call them and close your account, then open a new one. Besides your account (card) number, they can identify your account with the phone number they have on file, the bank or other credit cards you have on file, and your social security number. However, they usually ask for only the last four digits of your social security number, so don't offer the entire one, in case something fishy is going on with your account. If the person you speak to on the phone can't help you, ask to speak to a Supervisor, to get to the bottom of this problem.

You can also choose to send them a registered letter containing all your information and details about your situation, if you get nowhere on the phone. Ask them directly, 'what do I need to do to recover access to my online account?'

In addition, go to an ATM with your PayPal card, and check your balance, to make sure there have been no unauthorized charges made, if something funny is going on with your online account.

I hope you're able to resolve this problem, very soon!

Cher