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Question

I have a whirlpool electric dryer(model # gew9868kl2) that is about 5 years old. The dryer has been in 4 different homes and never given a problem. I built new home and moved into it April 09. About 6 weeks later the electronic board went out. It was replaced and lasted about 3 months and electronic board went out again. I had it replaced again and it lasted only two days(two cycles). I am at a lost as to what could be causing this. Please help.

Submitted: 38 days and 18 hours ago.
Category: Appliance
Value: $18
Status: AWAITING CUSTOMER ACTION
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Optional Information

Make: whirlpool
Model: gew9868kl2

Already Tried:
checked voltages- got 248vac- got 125vac on each leg

Posted by MasterTech 38 days and 18 hours ago.

Answer

Sounds like you are getting to much voltage on each leg....Should only be 110 each leg...You may be getting a power surge...Bob

38 days and 18 hours ago.

Reply

do not accept- voltages are within tolerances of 120vac line

Answer

XXXXXXXXXX

Master Tech is 100% correct ,this control will not and cannot handle over 125 volts A/C to it .

 

The electronic control components are not designed for the much voltage .

Engineering states if is not an issue of will it take out a control but WHEN will it take out a control .

 

We (Whirlpool) deals with this all the time in the Chicago Area at times they can have voltages as high as 128 volts and have even seen some areas as high as 130 volts

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Expert: Whrlp Master Tech
Pos. Feedback: 98.9 %
Accepts: 
Answered: 10/14/2009

Home Appliance Technician

29 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

37 days and 16 hours ago.

Reply

Just got dryer repaired. The problem had nothing to do with any of the answers that you suggested. All that you did was to jump on the one item that I mentioned that I checked(which was incoming voltage) that had nothing to do with the problem. I was hoping that you would give a list of possible solutions that could be checked.

Posted by Whrlp Master Tech 37 days and 16 hours ago.

Info Request

ok and what was your problem???

26 days and 21 hours ago.

Reply

The problem was with faulty ground- had nothing to do with voltage. You have charged my credit card without my acceptance. I contest this charge and reguest that you refund my account.

Posted by MasterTech 26 days and 20 hours ago.

Info Request

Have never seen where a faulty ground would cause the board to go out....Was the ground faulty on the washer or was it at fault where the house wiring was installed..?..Your account has not been charged by the way...Bob

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