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Question

My name is Butchie. What is error C00D1198? I have a little black box box at the bottom of my task bar, and it says media is not inserted/ Can you help me?? I have been sitting here for 2 hours. I moved the computer yesterday, and had to reconnect all the wires. Did I do something wrong? Thanks for your help. Sincerely Butchie Schilling

Submitted: 42 days ago.
Category: Computer
Value: $18
Status: AWAITING CUSTOMER ACTION
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Accepted Answer

Can you please press CTRL + ALT + DELETE and open the Task Manager, then close Windows Media Player, It looks like WMP is trying to access a file.

If this works please Click Accept, otherwise let me know,

Thanks!

Picture
Expert: Ryan H
Pos. Feedback: 98.9 %
Accepts: 
Answered: 10/10/2009

Computer Support Specialist

A+ Certified Technician - 10 Years experience working with all types of computer systems.

41 days and 22 hours ago.

Reply

Ryan, I did what you said, and nothing happened. And I am still getting the same message. The black box on my task bar still says Media not inserted. I would be very happy to ACCEPT, but I am at the same place I was. Thanks alot, can you think of anything else???????

Posted by Ryan H 41 days and 22 hours ago.

Info Request

Actually, I am not sure why that is coming up. I will opt out and open the question to all the other experts and you will be notified when another expert answers your question.

Thanks!

Ryan

41 days and 21 hours ago.

Reply

It also says I cannot connect to the server.

Posted by D.Sandlin 41 days and 17 hours ago.

Info Request

Welcome to Just Answer..

My name is Dustin and I am one of the experts who will be assisting you..

I would like to help you get to the bottom of this and to help you fix this issue..

Have you been using windows media player to listen to or watch streaming music or videos?

41 days ago.

Reply

I made a mistake, I was trying to get Dustins reply, and it said to hit accept. So I did, and it said I paid for Ryan, who did not help me. Now, i cannot fing Dustins reply. On the screen it tells me to give someone else more information. Am I the only one that has these problems? I feel like an idiot. How do I get an answer without paying again????????????????/ Thanks, XXX XXXXXXXXX

Posted by D.Sandlin 40 days and 23 hours ago.

Info Request

If you like you can request a refund on the accept you did a few minutes ago..?

38 days ago.

Reply

I am really confused. I'm sure it's me, cause your the experts, and I am seeking help. I have a credit, right? Now I am looking for someone else to help me, right? Just tell me what to do, so I can get an answer, please. You might have to take it step by step. I would like to clear everything off, and restart. Thanks, Butchie

Posted by D.Sandlin 37 days and 2 hours ago.

Answer

I have contacted the moderators, they should be strightening up the issue about the misplaced accept you clicked..

Now if i understand you correctly you want to clear everything off your computer and restart?

The way we would do that to make the computer like new would be to reinstall the operating system..

Keep in mind this will delete all your pictures, music, and any extra programs you have downloaded..

If you arent worried about that we can proceed..

If you are worried about saving pictures, files, or documents first, then Go ahead and start saving the files and music and pictures you need..

You will need to save them on something extaernal.. A cd, ausb memory stick, an external hardrive..

because when we do the reinstall it will delete everything..

Let me know when you are ready to proceed..

And then i will walk you through the process..



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