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I purchased AN HP Z600 Workstation from you on 6-29-09. I have been trying to get it to work since I receibved it. The Optical Drive (CD-ROM) wont accept any of my CD's. I don't have a printer (HP Photosmart D7560) because the Z600 wont accept my CD. I don't have a scanner (HP scanjet 5470c) because the Z600 wont accept my CD. I can't use my Joy of Thinking (The Great Courses) because the Z600 Optical Drive wont accept my CD's. What magical formula must be applied to this f-----g Z600 before the Optical Drive will work?
Submitted: 42 days and 5 hours ago.
Category: Computer
Value: $18
Status: AWAITING CUSTOMER ACTION
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Posted by
Santonu
42 days and 4 hours ago.
Info Request
Hello,
Let me know the name of your operating system
Thanks
42 days and 4 hours ago.
Reply
Hi Santonu: My Operating System is Windows XP Professional. Dean
Posted by
Santonu
42 days and 4 hours ago.
Info Request
Now tell me if you find the CD drive listed as a separate drive letter when you open My Computer
Edited by Santonu on 10/10/2009 at 7:31 PM
42 days and 3 hours ago.
Reply
No!
Posted by
Santonu
42 days and 3 hours ago.
Info Request
Click Start-> Run
Type
devmgmt.msc
and press Enter
In the Device Manager window, expand DVD/CD-ROM drives and let me know if there is a yellow
!
mark next to your CD drive
42 days ago.
Reply
Yes!
Answer
Please try the following steps, one at a time. test the issue after each:
1
If you can access internet from the affected computer, then try the following link, scroll a little and click on Fix It (select the one under Windows XP)
http://support.microsoft.com/kb/314060
Click
Run
in the
File Download
dialog box and follow the steps in the wizard.
Restart the computer and check the CD drive
2
If the above does not help, try the following:
Click Start-> Run
Type
regedit
and press enter.
In the registry editor, locate the following key in the left pane
HKEY_LOCAL_MACHINE ->SYSTEM-> CurrentControlSet-> Control-> Class
Now locate the key
{4D36E965-E325-11CE-BFC1-08002BE10318}
and click on it
On the right pane you will see
"
Upperfilters
"
"
Lowerfilters
"
Right click on them and click delete.
Close Registry Editor
Restart your computer and check the CD drive.
If it does not help, please let me know so that we can try other possible methods.
Expert:
Santonu
Pos. Feedback:
98.9 %
Accepts:
Answered:
10/10/2009
Computer Support Specialist
Diploma in Hardware
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