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Hi XXXXXXXXX hear i have problme with incredimail can't send or receve mail it wont let me shut down computer it just keeps freezing on me . I have windows vista

Submitted: 44 days and 11 hours ago.
Category: Computer
Value: $11
Status: AWAITING EXPERT REPLY
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Optional Information

Computer OS: Windows Vista
Browser: Other

Already Tried:
don't know what to do

Posted by Maggie P 44 days and 10 hours ago.

Answer

Hi XXXXXXXXX

Make sure you are using the latest version of Incredimail for Vista compatability. You should be using version 2 which you can download from http://www.incredimail.com/english/download/. If you are not using version 2 then download and install it then let me know if this improves the freezing problems you are having.

If you are already running version 2 of Incredimail then please let me know if it has previously worked fine for you on this computer. What changes in hardware or software did you make before the problems began?

44 days and 10 hours ago.

Reply

Hi Maggie yes i have download version 2. the problem started befor i did the download

Posted by Maggie P 44 days and 9 hours ago.

Answer

OK I am presuming you have installed the new version without uninstalling the previous version of Incerdimail. While Incredimail do suggest this is possible it's best to do a clean install of the program if you are having problems.

Make a backup of any Files and setttings you have in Incredimail. Click here if you are not sure how to.

Uninstall Incredimail (all instances) from Control Panel > Programs and Features. Once all instances are removed delete the Incredimail folders typically found in c:\Program Files and c:\Users\[ your username ]\AppData\Roaming.

Restart the computer then re-install version 2.

Does this help?

44 days and 9 hours ago.

Reply

Maggie i just came to me. I have windows live messenger do u think this could be the problem

Answer

To be perfectly honest I would think Incredimail is the problem. This is a program which at one time used drive-by installs and had some privacy concerns. This may have changed for the better but I am unable to confirm this one way or another.

Can you send and receive emails no problem using either Windows Mail or Windows Live Mail clients or another email client (not webmail)? Is there any particular reasons why you have to use Incredimail?

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Expert: Maggie P
Pos. Feedback: 98.5 %
Accepts: 
Answered: 10/8/2009

Computer Support Specialist

30+yrs computer experience, HNC Computing, Microsoft Certified Professional, CompTia A+, ASAP, UNITE

43 days and 9 hours ago.

Reply

HI WEEMAN 165 HERE. SORRY I COULD NOT GET BACK TO U BUT MY COMPUTER FROZE COMPLETELY SO I HAD TO GET SOMEONE IN TODAY TO FIX THE PROBLEM THEY TOOK MY COMPUTER BACK TO SAT 3RD OCTOBER I WILL NOT BE USING INCREDIMAIL2 AGAIN. THANKS TO EVERYONE WHO TRIED TO HELP ME.

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